SERVICE ADVISOR

P4 Automotive; Lebanon (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Training program

Vehicle purchase program

Career path

Job summary

P4 Automotive is hiring a Service Advisor. You're the bridge between the customer and the technician.

When someone brings their vehicle in for service, you're the person who listens to what's going on, translates it into a work order, keeps the customer informed throughout the process, and makes sure they leave confident in the work that was done. This role blends customer service, sales, and project management.

Qualifications

• Strong communication skills and ability to explain technical work in plain language.
• Comfort with discussing repair costs and presenting options to customers.
• Ability to juggle 15-20 open repair orders while maintaining quality.
• Customer-focused approach and honesty over overselling.
• Adaptable to a fast-paced environment with shifting priorities.
• Valid driver's license.

Responsibilities

• Greet service customers, listen to concerns, and document symptoms.
• Write repair orders and communicate vehicle needs to the technician team.
• Present repair recommendations and maintenance services honestly.
• Provide accurate estimates and keep customers updated on timing and cost.
• Follow up on declined services and maintain customer relationships.
• Coordinate workflow with technicians, parts, and the service manager to meet deadlines.
• Handle customer questions and follow-ups by phone, text, and in person.
• Meet individual sales and CSI targets.

Skills

Strong communicator

Customer service

Organization

Sales orientation

Multi-tasking

Driver's license

Job description

[STORE NAME] is hiring a Service Advisor. You're the bridge between the customer and the technician. When someone brings their vehicle in for service, you're the person who listens to what's going on, translates it into a work order, keeps the customer informed throughout the process, and makes sure they leave confident in the work that was done.

This role is part customer service, part sales, and part project management. You'll write repair orders, present recommended services, follow up on approvals, and coordinate with the shop to keep vehicles moving through on time. The advisors who do well here build a book of customers who come back specifically because they trust them.

We'll teach you the technical side. What we can't teach is the ability to make someone feel heard and taken care of. If you're naturally good with people and you want a career that pays based on how good you are at it, this is worth a look.

What You'll Do

• Greet service customers, listen to their concerns, and document symptoms accurately
• Write repair orders and communicate vehicle needs to the technician team
• Present repair recommendations and maintenance services to customers honestly
• Provide accurate estimates and keep customers updated on timing and cost
• Follow up on declined services and maintain ongoing customer relationships
• Coordinate workflow with technicians, parts, and the service manager to meet deadlines
• Handle customer questions, concerns, and follow-ups by phone, text, and in person
• Meet individual sales and CSI targets

What We're Looking For

• Strong communicator who can explain technical work in plain language
• Comfortable having money conversations - you'll be presenting repair costs daily
• Organized enough to juggle 15-20 open repair orders at a time without dropping one
• Customer-focused - you build trust by being honest, not by overselling
• Able to work in a fast-paced environment where priorities shift throughout the day
• Valid driver's license

What You Don't Need

• Automotive service advisor experience (we train)
• ASE certifications
• A technical background

What We Offer

• Competitive pay (base + commission on service sales)
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Ongoing manufacturer training
• Employee vehicle purchase program
• A career path into service management