Service Advisor / Writer

Buddy Chevrolet; Decatur (GA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Top Pay

Generous Benefits

Dynamic Team Culture

Cutting-Edge System

Career Acceleration

Job summary

Buddy Chevrolet is seeking an elite Service Advisor to join our team in Decatur, GA. The role focuses on greeting customers, assessing vehicle needs, and translating concerns into clear work orders for technicians. You’ll manage estimates, communicate progress, and ensure exceptional service experiences that drive customer loyalty.

We offer top pay, comprehensive benefits, and a fast-paced, results-driven environment designed to reward performance and growth as you advance within the dealership.

Qualifications

• Proven experience as an Automotive Service Advisor, Service Writer, or in a similar role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic to intermediate knowledge of automotive systems and repair processes.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with applicable systems and service management software.
• A valid driver's license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customer descriptions of vehicle problems and concerns.
• Inspect vehicles with the customer to confirm issues and accurately document the scope of work.
• Write clear and comprehensive repair orders for technicians.
• Provide detailed explanations of the technician's findings and recommended services to the customer.
• Communicate estimates for parts and labor, and seek customer approval before work begins.
• Keep customers informed of the status of their vehicle and any changes to the original estimate or timeline.
• Maintain a high level of customer satisfaction by ensuring a smooth and transparent service experience.
• Schedule service appointments and manage the service workflow.
• Handle customer inquiries, resolve complaints, and address service-related questions.

Skills

Automotive Service Advisor

Service Writer

Customer service

Communication skills

Tools

Service management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Decatur, GA, US

6 days ago Requisition ID: 1002

Salary Range: $85,000.00 To $140,000.00 Annually

“ROCKSTAR” Service Advisor wanted at Buddy Chevrolet!

Only Existing Service Advisors Ranking #1 or #2 in Sales Will Be Considered.

*Signing Bonus of up to $2,500!

Are you the ultimate Service Advisor, dominating the leaderboard with unmatched results?

Do you thrive on delivering exceptional customer experiences and driving top-tier performance?

If your current role isn’t rewarding your “TOP DOG” status, it’s time to join a dealership that celebrates and compensates excellence - Buddy Chevrolet.

We’re on the hunt for a few elite Service Advisors to join our all-star team. At Buddy Chevrolet, we’ve built a high-octane, innovative system that delivers extraordinary results, and we need talented individuals with the horsepower to keep up. Ready to be challenged, rewarded, and recognized for your skills? Bring your proven track record and let’s take your career to the next level!

• Top Pay: We believe in paying for performance—our compensation package is designed to match your elite results.
• Generous Benefits: Comprehensive health, dental, vision, and retirement plans to support your lifestyle.
• Dynamic Team Culture: Work in a fun, fast-paced environment alongside a team of driven professionals who share your passion for success.
• Cutting-Edge System: Leverage our unique, results-driven service process that sets you up for extraordinary achievements.
• Career Acceleration: Opportunities for growth and advancement in a dealership that invests in its stars.

We’re looking for Service Advisors who:

• Consistently deliver top-tier performance metrics and customer satisfaction scores.
• Bring a winning attitude and an unrelenting drive to succeed.
• Thrive in a high-energy, customer-focused environment.
• Are ready to showcase documented results that prove their “TOP DOG” status.

Ready to Run with the Pack?

If you’ve got the skills, the results, and the ambition to be a “TOP DOG,” we want you on our team!

Join Buddy Chevrolet and discover what it’s like to work for a dealership that rewards your hustle with the pay, benefits, and respect you deserve.

Job Description

At Buddy Chevrolet, we pride ourselves on providing exceptional automotive care and a top-notch customer experience. We are looking for a professional and enthusiastic Service Advisor to join our team and serve as the crucial link between our customers and our service technicians.

Position Summary

The Service Advisor is responsible for greeting customers and assessing their vehicle's needs. You will listen to customer concerns, translate them into a clear work order for our technicians, and provide timely updates to the customer throughout the service process. The ideal candidate will have strong communication skills, a solid understanding of automotive systems, and a commitment to customer satisfaction.

Key Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customer descriptions of vehicle problems and concerns.
• Inspect vehicles with the customer to confirm issues and accurately document the scope of work.
• Write clear and comprehensive repair orders for technicians.
• Provide detailed explanations of the technician's findings and recommended services to the customer.
• Communicate estimates for parts and labor, and seek customer approval before work begins.
• Keep customers informed of the status of their vehicle and any changes to the original estimate or timeline.
• Maintain a high level of customer satisfaction by ensuring a smooth and transparent service experience.
• Schedule service appointments and manage the service workflow.
• Handle customer inquiries, resolve complaints, and address service-related questions.

Qualifications

• Proven experience as an Automotive Service Advisor, Service Writer, or in a similar role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic to intermediate knowledge of automotive systems and repair processes.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with applicable systems and service management software.
• A valid driver's license.