Service Advisor - 2nd Shift

Pearson Peterbilt Group; Kennesaw (GA); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Life insurance

FSA/HSA

401(k) match

Paid holidays

Expanded PTO

Job summary

Pearson Peterbilt Group is hiring a Service Advisor to handle front-line customer interactions, diagnose vehicle issues, document and manage repair orders, and coordinate service scheduling. The role reports to the Service Manager and offers a 40-hour week with overtime eligibility and a monthly bonus based on gross profit.

Candidates should have a high school diploma or equivalent and at least two years of dealership experience, with strong reading, writing, and verbal communication skills.

Qualifications

• High school diploma or equivalent.
• Two years of related dealership experience.
• Ability to read and comprehend instructions and information.
• Professional communication with customers and vendors.

Responsibilities

• Interact with customers to determine vehicle issues and communicate repair plans.
• Document and prepare repair orders; schedule service and obtain customer authorization.
• Prepare estimates and close repair orders; obtain payment.
• Assist service manager and operate in a bustling dealership service bay environment.

Skills

Customer service

Communication

Reading comprehension

Professional demeanor

Attention to detail

Education

High school diploma or equivalent

Job description

Why work for Pearson Peterbilt Group?

Our People

We're proud to have the best team across our locations in Georgia and Alabama. We hire for character and attitude based on our 23 Fundamentals - not just experience - so you'll be part of a truly exceptional team.

Growth Opportunities

With eight locations across Georgia and four locations across Alabama, advancement opportunities are endless. We love to promote from within and celebrate team members who've grown from entry-level roles into leadership positions.

Training

We invest in our people. All technicians, service, and parts employees receive free , ongoing training - including MX, Cummins, and Peterbilt certifications - to help you grow your skills and your career.

Culture

Even as we grow beyond 300 employees, we stay true to our family atmosphere. We celebrate each other's successes, support one another through challenges, and live by 23 key fundamentals that define who we are and how we work.

Benefits

We take care of you and your family with multiple medical plan options plus dental, vision, life, FSA/HSA, and supplemental coverage. Our competitive 401(k) match, paid holidays, and expanded PTO policy help you plan for the future and enjoy life now.

POSITION INFORMATION

Our Service Advisors have front-line responsibility for customer interaction. Responsibilities include determining a customer’s vehicle issue, documenting and preparing repair orders, scheduling service, communicating with the customer, preparing estimates, obtaining authorization, closing repair orders, and obtaining the appropriate form of payment from the customer.

This position reports to the Service Manager, is a 40 hour a week position and is eligible for overtime. This position also qualifies for a monthly bonus incentive based on your individual gross profit.

To qualify for our Service Advisor position, you must have a high school diploma or equivalent. You must be able to read and comprehend instructions and information. Dressing professionally and being able to communicate well orally and in writing with customers, vendors, and other contacts is a must. Two years of related experience in a dealership is required. General knowledge of truck mechanical operations required. Sales experience preferred.

The Service Advisor position works throughout the service bays in an open garage area. The position is a physically demanding position. You will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift and transport up to 50 pounds occasionally. Will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road testing of vehicles also may be required.

This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post-offer drug screen.