Service Advisor

Hiring Winners; Morgantown (WV); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Alternating Saturdays and Closed onS/S

Job summary

Freedom Kia is seeking a motivated Automotive Service Advisor to initiate repairs, verify warranty coverage, and develop accurate estimates for customers. This in-person, day-shift role offers a competitive salary with commission and a full benefits package.

You will act as the liaison between customers and technicians, prepare repair orders, enter RO data, and communicate service needs, timelines, and costs clearly.

Qualifications

• Previous Service Advisor experience, preferred.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

Responsibilities

• Serve as the communicator between customer and technician to ensure needs are understood.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) and enter them into the service database.
• Communicate additional repair needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying repairs.
• Keep customers informed of service specials, completion times and service expenses.

Skills

Service advisor experience

Customer service

Mechanical understanding

Driver's license

Job description

Automotive Service Advisor - Freedom Kia

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive Salary with commission
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Alternating Saturdays and Closed on Sundays

Job Type: Full-time

Salary: $50,000- $100,000.00 per year

Benefits:

*Sign on Bonus for qualified applicants

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating 4Hr Saturdays
• CLOSED SUNDAYS

Shift:

• Day shift

Ability to commute/relocate:

• Morgantown, WV: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person