SERVICE BDC

Jim Ellis Volkswagen of Chamblee; Atlanta (GA); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Monthly bonuses

Employee discounts

5-day work week

Paid time off

Medical, Dental, Vision Insurance

401k

Life insurance

Training opportunities

Resumo da oferta

Jim Ellis Volkswagen Atlanta is hiring a BDC Representative to handle a high volume of calls, schedule service appointments, and respond to inquiries. You will perform outbound outreach, verify customer details, and document information following SOPs.

This role offers training, benefits, and opportunities for growth within a family-owned dealership group. Join a team with a 5-day work week, Sundays off, and a range of employee programs including insurance, retirement plans, and education

Qualificações

• High volume of incoming calls scheduling appointments.
• Excellent written and verbal communication.
• Ability to follow procedures and document information accurately.

Responsabilidades

• Answer a high volume of incoming calls from customers to schedule appointments.
• Initiate customer outreach/outbound calls regarding service needs and offers.
• Respond to customer inquiries by telephone and email.
• Research required information using available resources.
• Troubleshoot problems and provide status of repairs.
• Provide customers with vehicle and service information as appropriate.
• Enter new customer information into the system.
• Verify and update existing customer information.
• Identify and elevate priority issues.
• Make follow-up customer calls.
• Document call information per SOP.
• Route calls per procedure.
• Complete all Leads in compliance with guidelines.
• Perform other duties as assigned by management.

Conhecimentos

Communication skills

Telephone skills

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!

Whether you are just starting in your career or are an experienced BDC Representative, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team at Jim Ellis Volkswagen Atlanta today!

What Jim Ellis has to Offer You:

• Weekly pay checks + monthly bonuses based on performance
• Employee discounts on products, services, and vehicle purchases
• 5-day Work Week + Closed on Sundays
• 5 Employer-Paid Holidays + Paid Time Off
• Employee Referral Program of up to $500 per referral
• Medical, Dental, and Vision Insurance
• 401k
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Paid Training
• Long-term and Short-term Disability
• Employee Assistance Program
• $10,000 company-paid life insurance for full-time employees (additional coverage available)
• Continued Education with Dale Carnegie and DeVry University
• Charity and Community Outreach Opportunities

Your Responsibilities & Essential Job Duties:

• Answer a high volume of incoming calls from customers to schedule appointments
• Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments
• Respond to customer inquiries and questions both by telephone and email
• Research required information using available resources
• Troubleshoot problems and provide information on status of repairs
• Provide customers with vehicle and service information as appropriate
• Accurately enter new customer information into system
• Verify and update existing customer information
• Identify and elevate priority issues
• Make follow-up customer calls
• Document call information according to standard operating procedures
• Route calls as appropriate and per procedure
• Complete all Leads in compliance with set guidelines
• Perform other duties as assigned by management

Job Requirements & Qualifications:

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License with clean driving recordMinimum of 18 years of age
• Excellent written and verbal communication skills

Why Jim Ellis?

Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.