Service Manager

Valley Nissan; Longmont (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Valley Nissan is seeking a Service Manager to lead the service department, ensuring exceptional customer experiences and strong teamwork. You will oversee technicians and service advisors, set expectations, and drive service quality with a customer-first mindset.

The role focuses on coaching, workflow optimization, and maintaining dealership standards while building a supportive and productive environment for staff and customers alike.

Qualifications

• Experience in auto service management or equivalent leadership role preferred.
• Strong leadership and communication skills to guide technicians and service staff.

Responsibilities

• Provide prompt, courteous service to customers and uphold dealership standards.
• Serve as liaison between technicians and customers to convey needs and progress.
• Own the customer experience by ensuring timely follow-up and positive impressions.
• Hire, manage, and develop technicians and service advisors to maintain service quality.

Skills

Customer service

Team leadership

Communication

Relationship management

Tools

CRM software

Job description

Our Goal at Valley Nissan is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

We Offer

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors