Service Advisor

John Jones Auto Group; Salem (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Professional development

Job summary

John Jones Auto Group in Indiana is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. You will verify insurance for loaner cars and collaborate with the service team to ensure accurate work orders.

You will obtain vehicle information, report symptoms, prepare estimates, and communicate clearly with customers about costs and timelines. A positive attitude and commitment to long-term growth within our growing dealership are essential.

Qualifications

• Minimum of 1 year in service department.
• Ability to identify problems quickly.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service excellence

Problem diagnosis

Automotive knowledge

Communication skills

Education

High school diploma or equivalent

Job description

At John Jones Auto Group, we’re more than just a place to work - we’re a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. We’re proud to support the career growth of our team members and provide ongoing training, competitive pay, and benefits that reflect our commitment to our staff’s well-being. Whether you’re looking to advance your automotive career or start fresh, we invite you to be part of our journey.

Job Description:

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Benefits:

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.