Service Advisor

Duval Ford; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off & holidays

Job summary

Duval Ford, a family-owned Jacksonville dealership, seeks experienced Service Advisors to greet customers, manage service appointments, and ensure a high-quality experience from start to finish. The role emphasizes CSI, accurate documentation, and proactive communication with customers.

Candidates should have at least 2 years of automotive service advisory experience, strong interpersonal skills, and the ability to multitask in a fast-paced environment while delivering exceptional customer

Qualifications

• Minimum 2 years of experience as an Automotive Service Advisor
• Strong CSI performance
• Excellent communication, interpersonal, and active listening skills
• Strong attention to detail and accuracy in documentation
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Problem-solving and analytical abilities

Responsibilities

• Greet customers promptly and professionally; gather and document vehicle information
• Schedule service appointments and manage the daily service flow
• Accurately write repair orders and clearly document customer concerns
• Conduct or coordinate test drives to verify issues when needed
• Review service history and inspect vehicles to recommend additional maintenance
• Educate customers on recommended services and maintenance requirements
• Provide accurate estimates for labor and parts
• Maintain consistent follow-up and deliver exceptional customer satisfaction

Skills

CSI performance

Communication

Active listening

Interpersonal skills

Multitasking

Attention to detail

Documentation accuracy

Problem-solving

Job description

Duval Ford is seeking experienced Service Advisors. In this role, you will greet customers, manage service appointments, and ensure a high-quality experience from start to finish.

Duval Ford is a family-owned dealership committed to integrity, exceptional customer service, and positively impacting the lives of our employees and customers. Join a team where skilled professionals can thrive and build a long-term career.

Requirements

• Minimum 2 years of experience as an Automotive Service Advisor (required)
• Proven record of strong CSI performance
• Excellent communication, interpersonal, and active listening skills
• Strong attention to detail and accuracy in documentation
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Problem-solving and analytical abilities

Responsibilities

• Greet customers promptly and professionally; gather and document vehicle information
• Schedule service appointments and manage the daily service flow
• Accurately write repair orders and clearly document customer concerns
• Conduct or coordinate test drives to verify issues when needed
• Review service history and inspect vehicles to recommend additional maintenance
• Educate customers on recommended services and maintenance requirements
• Provide accurate estimates for labor and parts
• Maintain consistent follow-up and deliver exceptional customer satisfaction

Benefits

• Medical, dental, vision, and additional benefits offered
• 401(k)
• Paid time off and holidays

All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background checks, motor vehicle check and pre-employment drug test and be able to present a valid drivers' license.

Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.