Service Advisor

Mieneke Car Care Centers 173; Jackson (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Job summary

Meineke Car Care Centers in Jackson, TN is seeking a Service Advisor to join our busy automotive service center. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and prior management experience.

You will oversee service advisors, address customer inquiries, and manage required documentation while helping the department stay profitable and deliver high-quality repairs.

Qualifications

• High school diploma or GED is required; bachelor’s degree preferred.
• Valid state driver’s license and clean driving record.
• Pre-employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor; management experience preferred.
• Deep understanding of automotive technology and service operations.

Responsibilities

• Lead a team of service professionals to maintain morale and customer satisfaction while profitability.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor staff on sales and customer service best practices.
• Oversee day-to-day service department operations.
• Manage service department paperwork including invoices and repair orders.

Skills

Communication

Customer service

Relationship building

Sales skills

Leadership

Team management

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.