Service Advisor

Wilson Automotive; Huntington Beach (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Customer-focused culture

Job summary

Wilson Automotive in Huntington Beach, CA is seeking a service advisor to be the main point of contact for customers from arrival to completion, ensuring a smooth and positive service experience.

You will greet customers, document service needs, explain suggested services and timelines, coordinate with technicians, monitor progress, assist with billing, and maintain accurate records. A customer-first attitude and strong communication are essential.

Qualifications

• Previous experience in customer service or advisory role.
• Strong communication and interpersonal skills.
• Excellent organization and multitasking abilities.
• Ability to explain technical information clearly.
• Comfortable with service software, scheduling systems, and basic office tools.
• Detail-oriented with accuracy and follow-through.
• Professional demeanor and customer-first mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Greet customers promptly and professionally, creating a welcoming experience.
• Listen to customer concerns, document service needs accurately, and communicate them clearly to the service team.
• Explain recommended services, timelines, and estimates in a clear and customer-friendly manner.
• Coordinate repair and maintenance activities with technicians and other internal teams.
• Monitor service progress and provide timely updates to customers regarding their vehicles or equipment.
• Review completed work with customers, answer questions, and ensure satisfaction with service outcomes.
• Handle scheduling, service orders, and related administrative tasks with accuracy.
• Support billing, invoicing, and payment processes as needed.
• Maintain accurate records and uphold company standards for quality and customer service.
• Resolve customer concerns professionally and escalation issues when appropriate.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Teamwork

Explain technical information

Tools

Scheduling systems

Service software

Invoicing software

Job description

We are seeking a customer-focused, organized, and professional individual to join our team in a service advisory role. In this position, you will serve as the main point of contact for customers, helping to ensure a smooth, efficient, and positive service experience from arrival to completion. The ideal candidate communicates clearly, manages multiple priorities effectively, and works well in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally, creating a welcoming experience.
• Listen to customer concerns, document service needs accurately, and communicate them clearly to the service team.
• Explain recommended services, timelines, and estimates in a clear and customer-friendly manner.
• Coordinate repair and maintenance activities with technicians and other internal teams.
• Monitor service progress and provide timely updates to customers regarding their vehicles or equipment.
• Review completed work with customers, answer questions, and ensure satisfaction with service outcomes.
• Handle scheduling, service orders, and related administrative tasks with accuracy and attention to detail.
• Support billing, invoicing, and payment processes as needed.
• Maintain accurate records and uphold company standards for quality and customer service.
• Resolve customer concerns professionally and escalation issues when appropriate.

Qualifications

• Previous experience in customer service, advisory, or a related client-facing role preferred.
• Strong communication and interpersonal skills.
• Excellent organization, multitasking, and time-management abilities.
• Ability to explain technical information in a clear and approachable way.
• Comfortable working with service software, scheduling systems, and basic office tools.
• Detail-oriented with a commitment to accuracy and follow-through.
• Professional demeanor and a customer-first mindset.
• Ability to work effectively both independently and as part of a team.

Preferred Attributes

• Experience in an automotive, equipment, or similar service environment.
• Familiarity with estimates, work orders, invoicing, or repair coordination.
• Ability to remain calm and solution-oriented in a busy environment.
• Strong relationship-building skills and a positive attitude.

What We Offer

• A supportive and collaborative team environment.
• Opportunities to develop professionally and grow your skills.
• A customer-focused culture that values quality and service excellence.
• Competitive compensation and benefits, based on experience and qualifications.

Equal Opportunity Commitment

We are committed to creating an inclusive workplace where all individuals are treated with respect and have equal opportunity to succeed. We welcome applicants from all backgrounds and experiences.