Service Advisor

Keller Auto Group; Hanford (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Supportive team-oriented environment

Opportunities for skill growth

Meaningful impact on customer experience

Job summary

Keller Auto Group in Hanford, California is seeking a customer-focused individual for a client-facing service role. You will serve as a key point of contact for customers, ensuring a smooth service experience.

Responsibilities include greeting customers, documenting service needs, coordinating with teams, and maintaining a professional environment. Ideal candidates have experience in customer service, strong communication skills, and a commitment to excellence.

Join us for a supportive workplace that values your contributions and encourages professional growth.

Qualifications

• Previous experience in customer service or service coordination.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in documentation.
• Comfortable using computer systems and scheduling tools.

Responsibilities

• Greet customers warmly and provide high-level service.
• Listen to customer concerns and document service needs.
• Communicate service recommendations and updates professionally.
• Prepare repair orders and related documentation.
• Maintain an organized and professional service area.

Skills

Customer service

Strong communication

Organization

Attention to detail

Interpersonal skills

Job description

We are seeking a customer-focused, organized, and professional individual to join our team in a client-facing service role. In this position, you will serve as a key point of contact for customers, helping to ensure a smooth, positive, and efficient service experience from initial inquiry through completion of service.

Responsibilities

• Greet customers warmly and provide a high level of service throughout the visit.
• Listen to customer concerns, ask clarifying questions, and accurately document service needs.
• Communicate service recommendations, timelines, and updates in a clear and professional manner.
• Coordinate with internal teams to help ensure work is completed efficiently and accurately.
• Prepare repair orders, estimates, invoices, and related documentation as needed.
• Keep customers informed of progress, changes, and completion details.
• Support scheduling, follow-up communication, and service-related administrative tasks.
• Maintain a clean, organized, and professional reception or service area.
• Address customer questions and concerns with courtesy, empathy, and a solutions-oriented approach.
• Help ensure a high standard of customer satisfaction and repeat business.

Qualifications

• Previous experience in a customer service, front desk, service coordination, or related role.
• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy when handling documentation and customer information.
• Comfortable using computer systems, scheduling tools, and basic office software.
• Professional demeanor with an commitment to delivering excellent service.
• Ability to work collaboratively with internal teams and external customers.

Preferred Qualifications

• Experience in a service-oriented environment.
• Familiarity with estimating, invoicing, or order management processes.
• Knowledge of industry-specific products, services, or terminology.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to grow your skills in customer service and operations.
• The chance to make a meaningful impact on the customer experience.

If you are a dependable professional who enjoys helping others and keeping service operations running smoothly, we encourage you to apply.