Service Advisor/Service Manager

Phils Car Care; Fayetteville (AR); On-site; USD 48,000 - 150,000; Full time

Benefits offered by this job

Health insurance

PTO

Employee discounts

Professional development

Job summary

An automotive service shop is seeking a highly skilled Bilingual Service Advisor to bridge communication between technicians and customers in Fayetteville, Arkansas. The ideal candidate has over 3 years of Automotive Service Advising experience, is proficient in both English and Spanish, and possesses strong sales abilities. The role requires using advanced digital tools like Tekmetric to enhance customer service and must ensure that all customers are valued throughout their experience. Health benefits, PTO, and competitive earnings await successful applicants.

Qualifications

• 3+ years of experience in Automotive Service Advising.
• Professional proficiency in both English and Spanish.
• Proven ability to build value and close sales.

Responsibilities

• Use Tekmetric to prepare accurate estimates.
• Present digital inspections to customers clearly.
• Ensure exceptional customer service from start to finish.
• Coordinate workflows to keep jobs on schedule.
• Manage and grow specialized ADAS Calibration services.

Skills

Automotive Service Advising

Bilingual (English and Spanish)

Sales Ability

Tech-Savvy

Tools

Tekmetric

ALLDATA

Identifix

Job description

Senior Service Advisor (Bilingual / Tech-Forward)

Pay: $48,000.00 - $150,000.00 per year (Base + Performance Incentives) Location: In-person

Position Overview:

Are you a pro at turning digital inspections into approved repairs? We are looking for a high-performing, Bilingual Service Advisor who thrives in a fast-paced shop. You’ll be the primary link between our technicians and our customers, using your expertise to build trust, explain complex repairs, and keep our bays full.

Qualifications:

• Experience: 3+ years of Automotive Service Advising (Required).
• Language: Professional proficiency in English and Spanish (Required).
• Tech-Savvy: Experience with Tekmetric, ALLDATA, and Identifix is a major plus. You should be comfortable using Digital Vehicle Inspections (DVI) to sell work.
• Sales Ability: A proven "closer" who understands how to build value and maintain a high Average Repair Order (ARO) ethically.

Core Responsibilities:

• Sales & Estimating: Use Tekmetric to build accurate estimates and ALLDATA/Identifix to verify labor times and parts.
• The "DVI" Process: Present digital inspections to customers with photos/videos to clearly explain "why" a repair is needed.
• Customer Mastery: Handle the "front of house"—from the first phone call to the final invoice—ensuring every customer (English or Spanish speaking) feels heard and respected.
• Workflow Coordination: Work closely with the shop team to ensure parts are ordered on time and jobs stay on schedule.
• Specialty Services: Help manage and grow our specialized ADAS Calibration and Fleet Account services.

Why Join Us?

• High Earning Potential: We reward top-tier sales performance and high customer satisfaction scores.
• Modern Tools: No old-school paper trails. We use the best software in the industry to make your job easier.
• Schedule: 10-hour shifts, Monday–Friday. Occasional Saturdays as needed.
• Benefits: Health insurance, PTO, employee discounts, and professional development.