Service Advisor

Socket.dev; Highland Park (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Training programs

Team environment

Career growth

Job summary

Acura of Highland Park is seeking an experienced Service Advisor to join the busy service department in Highland Park, IL. You will greet customers, document vehicle needs, schedule repairs, and explain maintenance options with clear estimates.

In this fast-paced dealership setting, you’ll coordinate with technicians, keep customers updated, and ensure a smooth, transparent service experience while maintaining accurate records and a strong focus on customer satisfaction.

Qualifications

• Previous experience in automotive service or customer-facing roles.
• Strong communication and rapport-building with customers.
• Familiar with service terminology and dealership processes.
• Organized, detail-oriented, and capable of multitasking.
• Willing to work evenings or weekends as needed.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to concerns and document vehicle service needs.
• Schedule service appointments and explain maintenance or repairs.
• Provide clear estimates and transparent pricing.
• Coordinate with technicians to ensure timely service.
• Keep customers updated on repair status and needs.
• Resolve questions with professionalism and urgency.
• Follow up after service to support satisfaction and loyalty.
• Maintain accurate service records and notes in systems.

Skills

Communication skills

Automotive terminology

Organization

Multitasking

Computer systems

Customer experience

Evenings/weekends flexibility

Job description

Acura Service Advisor

Acura of Highland Park | Highland Park, IL

Acura of Highland Park, part of the Murgado Automotive Group, is hiring an experienced, customer-focused Service Advisor to join our busy service department. This is a great opportunity for someone who enjoys helping customers, coordinating vehicle repairs, and working in a fast-paced dealership environment.

What You’ll Do

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule service appointments and explain recommended maintenance or repairs.
• Provide clear estimates and communicate pricing with transparency.
• Coordinate with technicians to help ensure timely, quality service completion.
• Keep customers updated on repair status, timelines, and any additional service needs.
• Resolve customer questions or concerns with professionalism, empathy, and urgency.
• Follow up after service visits to support customer satisfaction and loyalty.
• Maintain accurate service records and customer notes in dealership systems.

What We’re Looking For

• Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
• Strong communication skills with the ability to build trust and rapport with customers.
• Basic understanding of automotive service, maintenance, and repair terminology.
• Excellent organization, follow-through, and attention to detail.
• Ability to multitask and stay composed in a fast-paced dealership environment.
• Comfort using computer systems and service department software.
• Commitment to delivering an excellent customer experience.
• Flexibility to work evenings or weekends as business needs require.

Why Join Us

• Competitive compensation with performance-based incentive opportunities.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and development to help you grow your automotive career.
• Supportive, team-oriented environment within the Murgado Automotive Group.
• Opportunities for career growth and advancement.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.