Automotive Service Advisor — Elevate Customer Experience

Socket.dev; Highland Park (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Training programs

Team environment

Career growth

Job summary

Acura of Highland Park is seeking an experienced Service Advisor to join the busy service department in Highland Park, IL. You will greet customers, document vehicle needs, schedule repairs, and explain maintenance options with clear estimates.

In this fast-paced dealership setting, you’ll coordinate with technicians, keep customers updated, and ensure a smooth, transparent service experience while maintaining accurate records and a strong focus on customer satisfaction.

Qualifications

• Previous experience in automotive service or customer-facing roles.
• Strong communication and rapport-building with customers.
• Familiar with service terminology and dealership processes.
• Organized, detail-oriented, and capable of multitasking.
• Willing to work evenings or weekends as needed.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to concerns and document vehicle service needs.
• Schedule service appointments and explain maintenance or repairs.
• Provide clear estimates and transparent pricing.
• Coordinate with technicians to ensure timely service.
• Keep customers updated on repair status and needs.
• Resolve questions with professionalism and urgency.
• Follow up after service to support satisfaction and loyalty.
• Maintain accurate service records and notes in systems.

Skills

Communication skills

Automotive terminology

Organization

Multitasking

Computer systems

Customer experience

Evenings/weekends flexibility

Job description

Acura of Highland Park is seeking an experienced Service Advisor to join the busy service department in Highland Park, IL. You will greet customers, document vehicle needs, schedule repairs, and explain maintenance options with clear estimates.

In this fast-paced dealership setting, you’ll coordinate with technicians, keep customers updated, and ensure a smooth, transparent service experience while maintaining accurate records and a strong focus on customer satisfaction.