Automotive Service Advisor – Customer‑Focused Growth Path

Murgado Automotive Group; Highland Park (IL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Ongoing training

Job summary

Acura of Highland Park, part of the Murgado Automotive Group, is seeking an experienced Service Advisor to join the busy service department in Highland Park, IL. You will greet customers, document concerns, schedule repairs, and provide transparent estimates while coordinating with technicians to deliver timely, quality service.

We offer competitive compensation with incentive opportunities, comprehensive benefits, and ongoing training in a supportive team environment within the Murgado

Qualifications

• Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
• Strong communication skills with the ability to build trust with customers.
• Basic understanding of automotive service terminology.
• Excellent organization, follow-through and attention to detail.

Responsibilities

• Greet service customers promptly and professionally.
• Document vehicle service needs accurately based on customer concerns.
• Schedule service appointments and explain maintenance or repairs.
• Provide clear estimates and transparent pricing.
• Coordinate with technicians to ensure timely service completion.
• Keep customers updated on repair status and timelines.
• Follow up after service visits to support satisfaction and loyalty.
• Maintain accurate service records in dealership systems.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Acura of Highland Park, part of the Murgado Automotive Group, is seeking an experienced Service Advisor to join the busy service department in Highland Park, IL. You will greet customers, document concerns, schedule repairs, and provide transparent estimates while coordinating with technicians to deliver timely, quality service.

We offer competitive compensation with incentive opportunities, comprehensive benefits, and ongoing training in a supportive team environment within the Murgado