Service Advisor

Murgado Automotive Group; Highland Park (IL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Acura of Highland Park in Highland Park, IL is seeking an experienced Service Advisor who thrives in a fast-paced dealership environment. You will warmly greet customers, document their concerns, and coordinate repairs with our skilled technicians to deliver prompt, quality service.

In this role, you will provide clear estimates, explain maintenance recommendations with transparency, and follow up to ensure customer satisfaction.

Qualifications

• Experience as automotive Service Advisor or customer-facing service role preferred.
• Strong communication skills to build trust with customers.
• Basic understanding of automotive service terminology.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced dealership.
• Comfort using computer systems and service software.
• Commitment to delivering an excellent customer experience.
• Flexibility to work evenings or weekends.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule service appointments and explain recommended maintenance or repairs.
• Provide clear estimates and communicate pricing with transparency.
• Coordinate with technicians to help ensure timely, quality service completion.
• Keep customers updated on repair status, timelines, and any additional service needs.
• Resolve customer questions or concerns with professionalism, empathy, and urgency.
• Follow up after service visits to support customer satisfaction and loyalty.
• Maintain accurate service records and customer notes in dealership systems.

Skills

Customer service

Communication

Automotive knowledge

Organization

Multitasking

Computer systems

Empathy

Flexibility

Tools

Service department software

Job description

Acura Service Advisor

Acura of Highland Park | Highland Park, IL

Acura of Highland Park, part of the Murgado Automotive Group, is hiring an experienced, customer-focused Service Advisor to join our busy service department. This is a great opportunity for someone who enjoys helping customers, coordinating vehicle repairs, and working in a fast-paced dealership environment.

What You’ll Do

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule service appointments and explain recommended maintenance or repairs.
• Provide clear estimates and communicate pricing with transparency.
• Coordinate with technicians to help ensure timely, quality service completion.
• Keep customers updated on repair status, timelines, and any additional service needs.
• Resolve customer questions or concerns with professionalism, empathy, and urgency.
• Follow up after service visits to support customer satisfaction and loyalty.
• Maintain accurate service records and customer notes in dealership systems.

What We’re Looking For

• Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.
• Strong communication skills with the ability to build trust and rapport with customers.
• Basic understanding of automotive service, maintenance, and repair terminology.
• Excellent organization, follow-through, and attention to detail.
• Ability to multitask and stay composed in a fast-paced dealership environment.
• Comfort using computer systems and service department software.
• Commitment to delivering an excellent customer experience.
• Flexibility to work evenings or weekends as business needs require.

Why Join Us

• Competitive compensation with performance-based incentive opportunities.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and development to help you grow your automotive career.
• Supportive, team-oriented environment within the Murgado Automotive Group.
• Opportunities for career growth and advancement.

$60,000 - $150,000 a year

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.