Service Advisor

Chapman Automotive Group; Henderson (NV); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Uncapped Commission

Career growth opportunities

Team-oriented workplace

Employee discounts

Volunteer opportunities

Closed on Sundays

Job summary

Chapman Chrysler Jeep in Henderson, NV is seeking an experienced Service Advisor to be the primary contact for customers from check-in through delivery. You will educate clients on maintenance needs, liaise with technicians and parts staff, and help ensure a positive ownership experience.

You will schedule appointments, generate repair orders with estimates, navigate warranties, and communicate progress to customers.

Qualifications

• Previous automotive Service Advisor/Service Writer experience required.
• Strong interpersonal and customer service skills, both in person and over the phone.
• Ability to clearly explain vehicle maintenance and repair recommendations to customers.

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services.
• Create repair orders for customers, including cost and time estimates, with full transparency, and obtain authorizations.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers upon completion of services to ensure satisfaction.

Skills

Customer service

Interpersonal skills

Communication

Sales goal achievement

Time management

Tools

Warranty processing

Repair order creation

Job description

Job Title: Service Advisor

Company: Chapman Chrysler Jeep

Address: 930 Auto Show Dr, Henderson, NV 89014

Schedule: Monday-Friday 7am-6pm, Saturday 7am-5pm, Shifts Vary

Pay: Uncapped Commission

About The Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Chapman Chrysler Jeep is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service. As the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery.

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance
• Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations
• Understand and administrate Manufacturer and Extended Warranties during repairs
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated
• Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly

Qualifications

• Previous automotive Service Advisor/Service Writer experience required
• Manufacturer Warranty Claims knowledge and experience
• Extended Warranty Claims processing experience
• Strong interpersonal and customer service skills, both in person and over the phone
• Ability to clearly explain vehicle maintenance and repair recommendations to customers
• Strong time management and organizational skills
• Proven ability to achieve sales goals
• Valid Nevada driver’s license with a clean driving record
• Ability to pass a pre-employment background check and drug screening

Compensation & Perks

• Competitive Pay: Commission | Uncapped Earning Potential!
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays