Automotive Service Advisor | Uncapped Commission and Growth

Chapman Automotive Group; Henderson (NV); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Uncapped Commission

Career growth opportunities

Team-oriented workplace

Employee discounts

Volunteer opportunities

Closed on Sundays

Job summary

Chapman Chrysler Jeep in Henderson, NV is seeking an experienced Service Advisor to be the primary contact for customers from check-in through delivery. You will educate clients on maintenance needs, liaise with technicians and parts staff, and help ensure a positive ownership experience.

You will schedule appointments, generate repair orders with estimates, navigate warranties, and communicate progress to customers.

Qualifications

• Previous automotive Service Advisor/Service Writer experience required.
• Strong interpersonal and customer service skills, both in person and over the phone.
• Ability to clearly explain vehicle maintenance and repair recommendations to customers.

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services.
• Create repair orders for customers, including cost and time estimates, with full transparency, and obtain authorizations.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers upon completion of services to ensure satisfaction.

Skills

Customer service

Interpersonal skills

Communication

Sales goal achievement

Time management

Tools

Warranty processing

Repair order creation

Job description

Chapman Chrysler Jeep in Henderson, NV is seeking an experienced Service Advisor to be the primary contact for customers from check-in through delivery. You will educate clients on maintenance needs, liaise with technicians and parts staff, and help ensure a positive ownership experience.

You will schedule appointments, generate repair orders with estimates, navigate warranties, and communicate progress to customers.