Automotive Service Advisor

Chapman Automotive Group; Las Vegas (NV); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Uncapped commission

Employee discounts

Closed on Sundays

Job summary

Chapman Las Vegas Dodge Chrysler Jeep Ram is seeking an experienced Automotive Service Advisor to be the primary contact for customers in the service process. You will educate customers on maintenance needs and coordinate with technicians and parts staff to ensure a smooth workflow from check-in through delivery.

The role requires prior Service Advisor experience, warranty knowledge, and strong communication skills to clearly explain repair recommendations and maintain customer satisfaction.

Qualifications

• Previous automotive Service Advisor/Service Writer experience required
• Manufacturer Warranty Claims knowledge and experience
• Extended Warranty Claims processing experience
• Strong interpersonal and customer service skills, both in person and over the phone
• Ability to clearly explain vehicle maintenance and repair recommendations to customers
• Strong time management and organizational skills
• Proven ability to achieve sales goals

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance
• Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations
• Understand and administrate Manufacturer and Extended Warranties during repairs
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated
• Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly

Skills

Interpersonal skills

Customer service

Time management

Organizational skills

Communication skills

Job description

Job Title: Automotive Service Advisor

Company: Chapman Las Vegas Dodge Chrysler Jeep Ram

Address: 3470 Boulder Hwy, Las Vegas, NV 89121

Schedule: Monday-Friday 7am-6pm | Saturday 7am-5pm | Shifts Vary

Pay: Uncapped Commission

About The Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Chapman Las Vegas Dodge Chrysler Jeep Ram is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service. As the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery.

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance
• Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations
• Understand and administrate Manufacturer and Extended Warranties during repairs
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated
• Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly

Qualifications

• Previous automotive Service Advisor/Service Writer experience required
• Manufacturer Warranty Claims knowledge and experience
• Extended Warranty Claims processing experience
• Strong interpersonal and customer service skills, both in person and over the phone
• Ability to clearly explain vehicle maintenance and repair recommendations to customers
• Strong time management and organizational skills
• Proven ability to achieve sales goals
• Valid Nevada driver’s license with a clean driving record
• Ability to pass a pre-employment background check and drug screening

Compensation & Perks

• Competitive Pay: Commission | Uncapped Earning Potential!
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support