Service Assistant Manager / Service Advisor

Brownsville Toyota; Brownsville (TX); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Résumé du poste

Brownsville Toyota is seeking an experienced Service Advisor to greet customers, schedule appointments, and act as the liaison between customers and service technicians. You will translate repair needs, provide estimates, and help customers feel confident their vehicle service is in good hands.

Success in this role relies on strong people skills, the ability to upsell services with integrity, and a commitment to maintaining high CSI scores across the service department.

Qualifications

• Proven customer-facing experience in a service role.
• Strong communication skills and ability to translate repair needs clearly.
• Ability to upsell services with integrity and low pressure.

Responsabilités

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to technicians.
• Upsell additional services using low-pressure, high-integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores according to dealership standards.

Connaissances

Customer service

Communication

Upselling

Scheduling

Description du poste

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays

About Our Dealership

We appreciate our customers and aim to make them customers for life! We value community, support local businesses, vendors, suppliers and charitable organizations. We want to give back to our community and cultivate long term relationships with our neighbors. Our employees are keys to our success. Our dealerships provide a supportive place where you belong as a member of a team that works together to reach its goals. Many of our dealerships are multi-time winners of the prestigious President’s Award, given only to the very best dealers in the nation.

We are a non-discriminatory employer.