Service Advisor

MAG GLF LLC; Grand Ledge (MI); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

401(k) with match

Medical coverage

HSA

Dental coverage

Vision coverage

PTO

Life insurance

AD&D

Disability insurance

Flexible spending plans

Résumé du poste

Morrie's Grand Ledge Ford Lincoln in Grand Ledge, MI is seeking an Automotive Service Advisor to greet customers, gather vehicle details, and coordinate repairs.

You will inspect vehicles for needed bodywork, explain estimates, and keep customers informed of timeframes, while ensuring high-quality service and customer satisfaction.

This full-time role emphasizes clear communication, problem-solving, and professional presentation, with opportunities for growth within Morrie’s Auto Group.

Qualifications

• Experience in automotive service advisory or similar role preferred.
• Strong customer service and communication skills.
• Familiarity with maintenance processes and manufacturer specifications.

Responsabilités

• Greet customers, listen to problem description, and collect vehicle information.
• Inspect vehicles for bodywork and notify customers if repairs are needed.
• Secure agreement, cover cost estimate, and approximate time when work will be completed.
• Explain care and maintenance per manufacturer specifications.
• Handle customer complaints and follow up on repairs.
• Coordinate with customers by phone about changes in estimates or times.
• Answer inquiries and return calls promptly.
• Deliver vehicles and review work and charges with customers.
• Refer leads to sales departments.
• Assist the service manager as necessary.
• Follow safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.

Connaissances

Problem solving

Communication skills

Professional presentation

Organizational skills

Outils

CDK experience

Description du poste

Job Details: Job Location: Morries Grand Ledge Ford Lincoln - Grand Ledge, MI 48837, Position Type: Full Time, Job Category: Automotive, About Us:Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans*Some benefits are offered to full-time employees only

What You Offer

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required