Service Advisor

NORTHWEST TIRE; Grand Forks (ND); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO accrual starts immediately

No Sundays

Overtime available

Job summary

Northwest Tire in Grand Forks is seeking a Service Advisor to join our team. The role emphasizes customer service, sales-driven solutions, and coordinating repairs with our automotive staff.

Responsibilities include greeting customers, understanding requirements, building estimates, processing payments, and maintaining accurate records. Experience in automotive or trucking industries and strong communication are preferred.

Qualifications

• Sales experience and customer service mindset are preferred.
• Background in automotive or trucking industry is a bonus.
• Strong communication and interpersonal skills are essential.
• Ability to work well in a team and manage multiple tasks.

Responsibilities

• Greet customers as they enter the store and understand their requirements.
• Efficiently build repair estimates and provide immediate solutions.
• Coordinate with technicians to schedule and convey repair details.
• Process customer payments and update information in the system.
• Maintain a clean and organized workspace and ensure customer satisfaction.

Skills

Sales experience

Customer service

Communication skills

Team player

Problem solving

Interpersonal skills

Organizational skills

Job description

Northwest Tire in Grand Forks is looking for a Service Advisor to be a part of our exciting team. Sales experience is preferred, background in the automotive and trucking industry is also preferred, customer service mindset is key! Applicants will be responsible for customer sales and service. We offer a competitive wage and benefit package.

Responsibilities Include:

• Greeting customers as they enter the store.
• Understanding the customers' requirements and specifications.
• Efficiently building estimates for required repairs.
• Providing the customers with solutions instantly.
• Making sure the customer is satisfied with the products offered to them.
• Maintaining a strong relationship with new customers.
• Tasking technicians with required repairs.
• Updating customer's information in the computer system for future reference.
• Offering excellent customer service and customer satisfaction.
• Ensuring the space is clean and tidy all the times.
• Processing customer's payments in the form of cash or card.
• Adhering to the standards of the organization.
• Performing daily inspection of store.
• Reporting to the Store Manager.

Requirements

• Strong communication skills.
• A presentable individual.
• Ability to work in a team environment.
• Ability to solve customers' problems promptly.
• Ability to offer outstanding customer service.
• Quick decision-making abilities.
• Excellent interpersonal and organizational skills.
• A detailed and customer-oriented individual.
• Strong work ethics.
• Ability to multi-task..

Benefits include:
Health insurance, Dental insurance & Vison insurance.
PTO accrual starts immediately and can be used after 60 days.
No Sundays.
Most jobs are rotating 1/2 day Saturdays, Hours of operation may vary but are generally 7:30am – 5:30pm Monday - Friday and 8:00am - Noon on Saturdays
Overtime available as necessary.