Service Advisor

I-State Truck Center; Bismarck (ND); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Health, dental and vision coverage

Paid Time Off

401(K) with company matching

Holidays

Job summary

I-State Truck Centers in Bismarck, ND is seeking a Service Advisor to join our team. You will help customers at the service counter and by phone, coordinate service with technicians, and assist with estimates and warranty processing.

A strong focus on customer service and efficient workflow is essential. The ideal candidate has experience in truck/auto service writing, excellent communication, and a proactive problem-solving mindset.

Qualifications

• 3 years of truck or automotive service writing experience preferred.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside the box.
• High school diploma or equivalent.

Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Skills

Customer service

Communication

Problem solving

Time management

Organizational skills

Mechanical experience

Phone skills

Written communication

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Job Title: Service Advisor
Location: Bismarck, North Dakota
Company: I-State Truck Centers
Shift: Monday-Friday 6:30am-3:30pm (One Saturday a month rotational schedule)

We’re growing and looking for an energetic, customer‑focused Service Advisor to join our Bismarck team. If you love solving problems, building relationships, and keeping heavy‑duty trucks rolling, this is your opportunity!

Service Advisors fulfill a critical role in our operations. They build strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a customer’s visit, works to address and resolve those issues. We’re looking for a strong person to support our truck customers by providing exceptional service through a deep understanding of the truck service industry. If you are committed to quality and excellence, then we want to hear from you.

At Interstate we take personal pride in our work and our customer relationships, which is why we carry out Pride in Service in every interaction, every single day!

Responsibilities & Qualifications

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
• Basic computer skills and knowledge.
• High school diploma or equivalent.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside the box.
• 3 years of truck or automotive service writing experience preferred, but willing to train a qualified candidate.
• Solid written and verbal communication skills including excellent customer service and phone skills.
• Organized and able to manage time wisely.
• The desire to succeed in a day‑to‑day challenging position.
• Mechanical experience.

Employee Benefits

• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off (PTO) starts accruing day one of your full‑time employment.
• Holidays - 6 holidays and 2 floating holidays per year
• 401(K) - with company matching.
• Long Term Disability - supplied
• Short Term Disability - supplied
• Life Insurance - supplied
• Healthiest You - virtual health care paid by Interstate.
• PPE reimbursement - safety glasses and safety boot reimbursement
• Pet insurance – we care about our furry friends!
• Employee discounts - available on products and services.
• Paid Employee Assistance Program - free 24/7 access to a guidance consultant regarding life challenges you or a family member may face.
• Paid health and well‑being screening - for employees and their spouse.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.