Service Advisor

Nelson Ford of Grand Forks; Minneapolis (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(K)

Flexible Working Hours

PTO & Sick Leave

Signing Bonus

Job summary

A regional Ford dealership is seeking a Service Advisor to address customer needs and schedule maintenance appointments. The role emphasizes customer satisfaction and accuracy in service estimations, requiring a minimum of 1 year in a service department. Benefits include competitive pay, health insurance, and a signing bonus based on experience. Applicants must possess a high school diploma and demonstrate integrity and a positive attitude. Relocation to North Dakota is required.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Proven record of achieving exceptional customer satisfaction.
• Basic computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day.

Skills

Customer satisfaction

Knowledge of automobiles

Problem identification

Positive attitude

Education

High school diploma or equivalent

Job description

Signing Bonus Available (based upon level of training and experience)

Payscale $70,000-100,000 annually

Housing Assistance Available (based upon level of training and experience)

ND state law requires the manufacturer to pay retail flag hours for warranty repairs

This position requires relocation to the state of North Dakota

Escape the hustle of big-city life and discover the unmatched quality of living and working in Grand Forks, North Dakota at Nelson Ford of Grand Forks. With a lower cost of living, shorter commutes, and a strong sense of community, Grand Forks offers a more relaxed and balanced lifestyle without sacrificing career growth. Enjoy great schools, clean air, open spaces, and access to fishing and other outdoor activities year-round! All while being part of a thriving, supportive local economy.

In Grand Forks, you can experience:

• Lower tax rates
• Lower housing costs
• Great schools
• Nightlife with vibrant arts culture
• Diverse shopping options
• Lots of outdoor activities, beautiful scenery

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.