Auto Service Advisor - Elevate Customer Experience

NORTHWEST TIRE; Grand Forks (ND); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO accrual starts immediately

No Sundays

Overtime available

Job summary

Northwest Tire in Grand Forks is seeking a Service Advisor to join our team. The role emphasizes customer service, sales-driven solutions, and coordinating repairs with our automotive staff.

Responsibilities include greeting customers, understanding requirements, building estimates, processing payments, and maintaining accurate records. Experience in automotive or trucking industries and strong communication are preferred.

Qualifications

• Sales experience and customer service mindset are preferred.
• Background in automotive or trucking industry is a bonus.
• Strong communication and interpersonal skills are essential.
• Ability to work well in a team and manage multiple tasks.

Responsibilities

• Greet customers as they enter the store and understand their requirements.
• Efficiently build repair estimates and provide immediate solutions.
• Coordinate with technicians to schedule and convey repair details.
• Process customer payments and update information in the system.
• Maintain a clean and organized workspace and ensure customer satisfaction.

Skills

Sales experience

Customer service

Communication skills

Team player

Problem solving

Interpersonal skills

Organizational skills

Job description

Northwest Tire in Grand Forks is seeking a Service Advisor to join our team. The role emphasizes customer service, sales-driven solutions, and coordinating repairs with our automotive staff.

Responsibilities include greeting customers, understanding requirements, building estimates, processing payments, and maintaining accurate records. Experience in automotive or trucking industries and strong communication are preferred.