Service Advisor

Texas Collision Centers; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Collision Centers in Fort Worth, TX is seeking a Service Advisor to assess vehicle damage and determine repairs by visually inspecting vehicles and preparing repair estimates. You will explain the repair process to customers and coordinate with insurance as needed.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced body shop environment. Experience with CCC One is preferred and a valid driver’s license is required.

Qualifications

• Prior automotive collision estimating experience.
• Experience with preparing estimates in CCC One preferred.
• Proficient with a computer and software.

Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage.
• Prepare estimates to repair vehicle.
• Explain repair process to customers.
• Communicate with customers insurance related to damages and obtain repair authorization.
• Complete vehicle check-in with customer.
• Explain and communicate repair process, estimated repair time and updates to customer.
• Handle total loss process.
• Perform final Quality Control inspection.
• Upon completion of repair work, deliver vehicle to customer.
• Comply with all TCC’s safety standards, guidelines, and procedures.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Driver's license

Tools

CCC One

Job description

Job Details

Job Location: TCC#14-N Fort Worth - Fort Worth, TX 76177

Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities:

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCC’s safety standards, guidelines, and procedures
• Perform other related duties as assigned

QualificationsRequirements:

• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Education and Experience:

• Prior automotive collision estimating experience
• Experience with preparing estimates in CCC One preferred
• Proficient with a computer and software

Physical Requirements:

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 10 lbs. regularly.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level