Service Advisor

Paycom - ATS; Fayetteville (AR); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Lewis Fayetteville Ford in Fayetteville, AR is seeking an Automotive Service Advisor to connect customers with our service team and guide repairs from start to finish. You will greet customers, document concerns, provide clear explanations, and manage repair order flow with technicians and parts staff.

The position offers an expected annual compensation of $60,000–$90,000 including performance incentives, with a base plus commission structure.

Qualifications

• 3–5 years of experience as an automotive service advisor or service writer.
• Strong communication, organization, and follow-through in a busy service department.
• Ability to use dealership systems and learn new tools.

Responsibilities

• Greet customers, document their concerns, and open accurate repair orders.
• Explain recommended maintenance and repairs in terms customers understand.
• Prepare estimates, obtain approvals, and keep customers updated on timing and cost.
• Coordinate with technicians and parts staff to keep repairs moving.
• Review completed work and invoices before vehicle delivery.
• Follow up with customers and help resolve concerns promptly.

Skills

Communication

Organization

Customer service

Job description

Service Advisor# Service AdvisorHot JobFayetteville, AR 72704; Fayetteville, AR 72704## OverviewSalary Range$60,000.00 - $90,000.00 Base+Commission/year## Description# Automotive Service Advisor**Lewis Fayetteville Ford | Fayetteville, AR | Full-time** **Expected annual compensation: $60,000–$90,000, including performance incentives**Lewis Fayetteville Ford is hiring an Automotive Service Advisor who can make the repair process clear and easy for customers. You’ll be the connection between the customer and our service team: listening to concerns, explaining recommendations, keeping work moving, and following through until the vehicle is ready.If you know how to build trust with customers while managing a busy service lane, we’d like to hear from you.## What you’ll do* Greet customers, document their concerns, and open accurate repair orders.* Explain recommended maintenance and repairs in terms customers understand.* Prepare estimates, obtain approvals, and keep customers updated on timing and cost.* Coordinate with technicians and parts staff to keep repairs moving.* Review completed work and invoices before vehicle delivery.* Follow up with customers and help resolve concerns promptly.## Qualifications## What we’re looking for* **3–5 years of experience as an automotive service advisor or service writer is required.*** Experience preparing repair orders, explaining estimates, obtaining customer approvals, and coordinating with technicians.* Strong communication, organization, and follow-through in a busy service department.* Ability to use dealership systems and learn new tools.* A valid driver’s license and an acceptable driving record.