Automotive Service Desk Assistant

Lewis Management; Fayetteville (AR); On-site; USD 45,847,000 - 60,174,000; Full time

Job summary

Lewis Management in Fayetteville, AR is seeking an entry-level Service Advisor Assistant to support technicians and service advisors in delivering excellent customer service. This full-time role involves greeting customers, coordinating appointments, handling administrative tasks, and maintaining accurate service records.

You will assist with parts coordination, manage communications with customers, and help ensure a smooth, efficient service operation.

Qualifications

• Customer service or hospitality experience preferred.
• 2) Ability to multi-task in a fast-paced environment.
• 3) Excellent verbal and written communication.
• 4) Basic understanding of automotive services helpful but not required.
• 5) Team player with ability to work with service advisors and parts department.
• 6) Proficient with dealership management systems like CDK Reynolds & Reynolds.

Responsibilities

• Greet and check in customers for service appointments.
• Coordinate service appointments and update customer details.
• Assist with parts requests and communicate status.
• Prepare and file work orders; process invoices.
• Follow up with customers about appointments and progress.
• Maintain accurate service records and tidy work areas.
• Support post-service follow-up to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Teamwork

Attention to detail

Customer service experience

Tools

CDK Reynolds & Reynolds

Office software

Job description

Lewis Management in Fayetteville, AR is seeking an entry-level Service Advisor Assistant to support technicians and service advisors in delivering excellent customer service. This full-time role involves greeting customers, coordinating appointments, handling administrative tasks, and maintaining accurate service records.

You will assist with parts coordination, manage communications with customers, and help ensure a smooth, efficient service operation.