Automotive Service Advisor — Build Trust & Guide Repairs

Paycom - ATS; Fayetteville (AR); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Lewis Fayetteville Ford in Fayetteville, AR is seeking an Automotive Service Advisor to connect customers with our service team and guide repairs from start to finish. You will greet customers, document concerns, provide clear explanations, and manage repair order flow with technicians and parts staff.

The position offers an expected annual compensation of $60,000–$90,000 including performance incentives, with a base plus commission structure.

Qualifications

• 3–5 years of experience as an automotive service advisor or service writer.
• Strong communication, organization, and follow-through in a busy service department.
• Ability to use dealership systems and learn new tools.

Responsibilities

• Greet customers, document their concerns, and open accurate repair orders.
• Explain recommended maintenance and repairs in terms customers understand.
• Prepare estimates, obtain approvals, and keep customers updated on timing and cost.
• Coordinate with technicians and parts staff to keep repairs moving.
• Review completed work and invoices before vehicle delivery.
• Follow up with customers and help resolve concerns promptly.

Skills

Communication

Organization

Customer service

Job description

Lewis Fayetteville Ford in Fayetteville, AR is seeking an Automotive Service Advisor to connect customers with our service team and guide repairs from start to finish. You will greet customers, document concerns, provide clear explanations, and manage repair order flow with technicians and parts staff.

The position offers an expected annual compensation of $60,000–$90,000 including performance incentives, with a base plus commission structure.