Service Advisor

Rush-Enterprises; Farr West (UT); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

401K

Stock purchase plan

Performance incentives

Training and advancement

Résumé du poste

Rush Truck Centers in Utah seeks a Service Advisor to coordinate customer service for commercial trucks. You will gather complaint details, perform walk-around inspections, and use J-Pro to diagnose issues, printing reports and referencing service history.

Maintain clear communication with customers about costs, timelines, and required approvals. You will prepare service input cards, confirm signatures, and schedule work.

Qualifications

• Gather customer concerns and expectations.
• Explain vehicle issues and recommended services.
• Provide accurate cost estimates and timelines.

Responsabilités

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up problems clearly on a service input card and obtain signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish payment method and obtain credit approval if needed.
• Create repair order in the system and secure documentation.
• Monitor progress and obtain authorization before additional repairs.

Connaissances

Customer service

Communication

Sales

Formation

High school diploma or GED

Outils

J-Pro Diagnostics

Description du poste

Advertised Job Description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $50,000.00/Yr.

Maximum Pay Rate

USD $60.00/Yr.