Internal Advisor

Lithia & Driveway; Bend (OR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring an Internal Advisor in Bend, Oregon. You will collaborate with Senior Sales Managers and the Service Manager to set departmental plans, perform intake inspections, manage reconditioning, and coordinate recalls and postings.

The role emphasizes timely, quality work, cost awareness, and cross-department coordination. The position offers a competitive salary range ($60,000 - $90,000 annually) with a standard Monday–Friday schedule and comprehensive benefits.

Qualifications

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• Typing – enter repair orders efficiently.
• Mathematics – compute service costs and change.
• Basic computer skills.
• Valid driver’s license in your state of residence.

Responsibilities

• Develop departmental plans and performance standards with senior managers.
• Conduct intake inspections and estimates for used trades and auctions.
• Open recall campaigns on all vehicles using NHTSA resources.
• Aim for 72-hour turnaround on vehicles placed for sale.
• Break down reconditioning estimates to price labor and parts.
• Perform quality checks during reconditioning and coordinate with teams.
• Coordinate used vehicle descriptions and photos with Marketing.
• Review service department productivity and quality results with managers.
• Track vehicle locations throughout the process.
• Support a results-driven, values-based sales and service culture.
• Assist with additional duties as assigned.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Driving license

Job description

Dealership

L0218 Chevrolet of Bend

Now Hiring

Internal Advisor!

Pay

$60,000 - $90,000 annually

Schedule

Monday - Friday, 8:00am - 5:00pm

What You'll Do

• Works with the Senior Sales Managers & Service Manager to develop overall departmental plans, goals, departmental practices/processes, and performance standards (i.e. safety requirements on all vehicles retailed, productivity, quality control, workflow processes, turnaround times of 72 hours, etc.). Develop and documents applicable procedures for used vehicle reconditioning activities
• Conduct an initial "intake inspection and estimate" of all used vehicle trade-ins and auction purchases to determine the applicable reconditioning efforts to be undertaken.
• Conduct an initial "open recall campaigns" on all vehicles using Home | Safercar -- National Highway Traffic Safety Administration (NHTSA)
• Strive to meet the company standard of turnaround time of 72 hours of vehicles being placed on the lot for sale.
• Break down reconditioning estimates to ensure labor and parts pricing is accurate before any reconditioning is started. Ensure you make Service and Sales Managers aware of time allotments, financial investment to be made in the vehicle, and the specific quality expectations.
• Perform quality control checks throughout the reconditioning process and coordinate with the Sales and Service Managers to ensure the vehicle meets the desired corporate safety and quality standard. Keep post-sale policy adjustments or after sale work to a minimum.
• Coordinates used vehicle descriptions (i.e., customized comments) and picture-taking for internet postings with the Marketing Department.
• Regularly review and report to the Sales Manager & Service Manager the results of the services provided by all Service Departments, the Detail Department, and outside vendor's productivity and quality results.
• Responsible to know where all vehicles are at all times in the process.
• Supports and encourages a results-driven, values-based, sales and service culture throughout the organization.
• Contributes toward effective team problem solving with other employees and management.
• Consistently demonstrates corporate values; encourages and coaches others to consistently demonstrate corporate values and meet performance expectation.
• Performs other duties as assigned.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.