Service Writer

Van Wall Group; Iowa (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading equipment dealership in Iowa seeks a Service Support Specialist to assist with service department operations. Responsibilities include maintaining accurate reports, handling customer inquiries, and preparing invoices. Candidates should have basic accounting knowledge, experience in office coordination, and proficiency in Microsoft Office. A positive attitude and teamwork are essential. This role offers the opportunity to contribute to customer satisfaction and dealership image enhancement.

Qualifications

• 1+ years of office coordination experience preferred.
• Ability to effectively communicate with customers and team members.
• Familiarity with John Deere products is a plus.

Responsibilities

• Maintain accurate reports and records for service department operations.
• Assist in managing service-related inquiries and scheduling.
• Prepare customer invoices and handle payments.

Skills

Basic knowledge of accounting practices

Office coordination experience

Proficient in Microsoft Office and Excel

Effective communication skills

Understanding of mechanical and technical terms

Team player

Education

High School Diploma or equivalent

Job description

Job Summary

Job Summary
Assist store personnel in maintaining accurate, on‑time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits.

Essential Duties and Responsibilities

• Daily maintenance of time cards, warranty claims, and credits
• Open work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
• Review all work orders for accuracy before submitting to the Service Manager for final review
• Direct incoming service related inquiries and scheduling requests to the Service Manager
• Help with data entry and customer follow up for Service, Parts, and Sales departments
• Maintain all filing and records for the service department
• Keep necessary supplies on hand and reorders when needed
• Prepare customer invoices and take payments when presented to the service office
• Represent Van Wall Equipment with a professional and positive attitude, protect the dealership image, and promote customer loyalty
• Consistently strive to improve knowledge and skills to stay up‑to‑date with industry trends
• Maintain confidentiality with internal and external information
• Submit, track, and resolve warranty claims

Position Qualifications

• Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments
• One year or more experience with office coordination is a plus
• Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
• General understanding of mechanical & technical terms
• Knowledge of office procedures
• Ability to speak effectively one on one and in a group
• Familiar with John Deere and competitive products
• Maintain a positive attitude, be a team player and provide leadership within the store
• Complete all duties as assigned
• High School Diploma or equivalent required

Accessibility

If you need an accommodation as part of the employment process please contact Human Resources.

Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.