Service Advisor

Berglund Ford Mazda; East Salem (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Berglund Ford Mazda est à la recherche d'un Service Advisor expérimenté pour rejoindre leur concession locale. Le poste offre un potentiel de croissance dans un environnement dynamique, avec des bénéfices tels que des assurances santé, un 401K et des vacances payées. Les candidats doivent avoir une expérience antérieure dans un rôle similaire et démontrer un engagement envers la satisfaction client.

Benefits

Life, Disability & Health Insurance

401K

Paid Vacation in the first year

Employee pricing

Safe environment

Qualifications

• Expérience en tant que Service Advisor ou rôle similaire requis.
• Historique de satisfaction client exceptionnel.
• Intégrité professionnelle souhaitée.

Responsibilities

• Accueillir les clients et obtenir les informations nécessaires.
• Préparer les estimations de coût et suivre l'état des réparations.
• Expliquer les travaux effectués et les charges aux clients.

Skills

Customer Satisfaction

Energy Level

Integrity

Job description

What we are looking for!

Berglund Ford in Salem VA is searching for an experienced service advisor. This is a full time position with room to grow in a well established locally owned Ford dealership.

Are you looking to jump-start your career? Berglund Ford is looking for a high energy and professional Service Advisor! Join our fun and fast paced environment and apply today!

What We Offer

• Excellent growth potential with a growing organization
• Life, Disability, & Health Insurance
• 401K
• Paid Vacation the first year
• Employee pricing
• safe environment

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• Desire for a long term career with a growing organization
• Personal and professional integrity