Service Advisor

Castlemazdadownersgrove; Downers Grove (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(K) with company match

Medical, Dental, and Vision insurance

Paid Time Off

Employee vehicle purchase discounts

Job summary

Castlemazdadownersgrove is seeking a dedicated Service Advisor to manage the flow of the service drive and enhance customer relationships. This role involves ensuring every customer receives prompt service and answering inquiries about vehicle concerns and repairs.

Offering a competitive salary range of $61K - $83K, with top performers making up to $150K annually, along with benefits including 401(K), medical insurance, and paid time off. Join a supportive team culture and explore career growth opportunities.

Qualifications

• Minimum of 2 consecutive years as a Service Advisor/Writer.
• Professional appearance and fantastic communication skills.
• Clean driving record and valid driver’s license.

Responsibilities

• Manage service drive flow ensuring prompt, professional service.
• Own the customer experience from check-in to delivery.
• Answer questions about vehicles, warranties, and repairs.

Skills

Customer communication skills

Service and sales success

Team-oriented

Strong customer satisfaction record

Job description

Service Advisor

Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships.

We are building something special at Castle VW, and want you to be a part of it. The opportunity is here -- are you ready?

What We Offer:

• Top-tier compensation
• Career growth opportunities
• A high-traffic dealership
• Supportive leadership

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, and Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $150K annually for top performers

To learn more about us, visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.