Service Advisor

Castle Automotive Group; Naperville (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(K) with company match

Major medical (50% employee paid)

Dental, Vision insurance options

Voluntary Benefits

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness: EAP, health, legal,

Job summary

Castle CDJR of Naperville is seeking a Service Advisor who will manage the service drive flow, own the customer experience from check-in to delivery, and answer questions about vehicle concerns, warranties, and repairs. You will work closely with the shop to ensure efficient technician time and maintain high customer satisfaction scores.

This role offers top-tier compensation, career growth opportunities, and a comprehensive benefits package, with a clear path to higher earnings for top

Qualifications

• Minimum 2 consecutive years as a Service Advisor/Writer.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Ability to work with little supervision.
• Team-oriented and self-motivated.

Responsibilities

• Manage the flow of the service drive from check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Ensure technician time is used efficiently.
• Collaborate closely with the shop and maintain high customer satisfaction.

Skills

Excellent communication

Customer service oriented

Team player

Self-motivated

Professional appearance

Job description

Service Advisor

Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships.

We are building something special at Castle CDJR of Naperville, and want you to be a part of it.

What We Offer:

• Top-tier compensation
• Career growth opportunities
• A high-traffic dealership
• Supportive leadership
• The opportunity is here – are you ready?

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $150K annually for top performers

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.