Service Advisor

Murgado Automotive Group; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off

Employee discounts on vehicle purchases

Ongoing training programs

Job summary

A leading automotive service company is seeking a passionate Service Advisor to join its team in Chicago. The role involves greeting customers, recommending services, and maintaining high customer satisfaction. The ideal candidate has prior experience in a customer-facing role within the automotive industry, strong communication skills, and a valid driver's license. This position offers competitive compensation, comprehensive benefits, and opportunities for career growth, including performance-based incentives.

Qualifications

• Prior experience as a Service Advisor or in a similar customer-facing role in the automotive industry is preferred.
• Strong knowledge of automotive repair and maintenance services.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers and determine necessary service and repairs.
• Prepare detailed work orders and communicate effectively with technicians.
• Recommend additional services based on inspection results and prepare cost estimates.
• Ensure a high level of customer satisfaction and resolve complaints effectively.
• Maintain accurate records of service and repair transactions.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Ability to work efficiently in a fast-paced environment

Education

High school diploma or equivalent

Job description

Overview

Toyota of Downtown Chicago is part of the prestigious Murgado Automotive Group, recognized for excellence in customer service and our commitment to quality. We represent some of the most respected brands in the automotive industry, and our team is dedicated to delivering a world-class experience to every customer who walks through our doors. We are currently seeking a passionate and detail-oriented Service Advisor to join our dynamic team.

Responsibilities

• Customer Interaction: Greet customers promptly and courteously upon their arrival at the service department. Listen to customers' descriptions of vehicle issues and determine the necessary service and repairs. Provide clear and accurate explanations of the services needed and answer any customer questions.
• Service Coordination: Prepare detailed work orders that outline the customer’s vehicle issues, the necessary repairs, and any requested maintenance. Communicate effectively with technicians to ensure all repairs are performed as requested and on time. Keep customers informed of the status of their vehicles throughout the service process, including any changes in time estimates or costs.
• Sales & Upselling: Recommend additional services that may benefit the customer, based on vehicle inspection results. Prepare and present cost estimates for the recommended services and repairs.
• Customer Satisfaction: Ensure a high level of customer satisfaction by providing exceptional service and maintaining a professional demeanor at all times. Resolve any customer complaints or concerns quickly and effectively.
• Record Keeping: Maintain accurate records of all service and repair transactions, including customer information, vehicle details, and services performed. Ensure all necessary documentation is completed for warranty and insurance claims.

Qualifications

• Experience: Prior experience as a Service Advisor or in a similar customer-facing role in the automotive industry is highly preferred. Strong knowledge of automotive repair and maintenance services.
• Skills: Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical customers. Strong organizational skills and attention to detail. Ability to work efficiently in a fast-paced environment.
• Education: High school diploma or equivalent is required; additional technical or customer service training is a plus.
• Other Requirements: Valid driver’s license with a clean driving record. Ability to work flexible hours, including some weekends.

Benefits

• Competitive Compensation: Competitive salary with performance-based incentives.
• Comprehensive Benefits: Health, dental, and vision insurance, 401(k) plan with company match, paid time off, and more.
• Career Growth: Opportunities for professional development and advancement within the Murgado Automotive Group.
• Employee Discounts: Significant discounts on vehicle purchases, parts, and services.
• Supportive Environment: A positive, team-oriented work culture that values collaboration and excellence.
• Training: Access to ongoing training programs to enhance your skills and knowledge.
• Salary: $70,000 - $100,000 a year. Salary dependent on performance. No cap on commissions!

How to Apply

If you are ready to take the next step in your career, apply today by submitting your resume and a cover letter outlining your relevant experience and why you would be a great fit for the Service Advisor role at Toyota of Downtown Chicago.

$70,000 - $100,000 a year. Salary dependent on performance. No cap on commissions!

Equal Opportunity Employer: Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age, disability, marital/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

EEO & Compliance: We are an employer who participates in the E-verify program with the Department of Homeland Security.