Automotive Service Advisor

Napleton Automotive Group; Urbana (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation and Sick Time

Vehicle/Service Discounts

Ongoing Training

Job summary

Napleton Automotive Group, at Napleton Toyota of Urbana, is seeking a Service Advisor who will bridge customers and technicians to deliver transparent repair recommendations and timely updates. You’ll help keep vehicles in top condition while delivering outstanding service in a fast-paced Service Lane.

We offer competitive pay with incentive-based earnings, comprehensive medical/dental/vision and a 401K, paid time off, employee training and discounts on vehicles and services.

Qualifications

• Exceptional customer service skills required.
• Tech-savvy and comfortable with using technology in a service environment.
• Prior automotive service advisor experience is a plus but not required.

Responsibilities

• Meet with customers to assess vehicle maintenance needs.
• Write repair orders with clear cost and time estimates.
• Provide timely, transparent communication with customers throughout service.
• Coordinate with technicians and parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and colleagues.
• Utilize Fixed Operations technology to manage workflow.

Skills

Exceptional Customer Service

Tech Savvy

Automotive knowledge

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton Toyota of Urbana, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranges between $50,000-100,000 per year. This includes incentive-based pay, so your skill and effort drive your income!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, Vision Insurance, and 401K
• For additional benefit information please go to NapletonCorpMyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Service Advisor, Service Writer, Service Consultant, Automotive Assistant Manager