Internet Car Sales Specialist - Lead Nurture & Customer Care

Murgado Automotive Group; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Bonuses and incentives

Health insurance and benefits

Training and development opportunities

Growth and advancement opportunities

Job summary

Murgado Automotive Group is seeking an Internet Sales Representative for Toyota of Downtown Chicago. You will respond to inquiries, nurture leads, schedule appointments, and deliver an exceptional customer experience from first contact to follow-up.

Ideal candidates have customer service or sales experience, strong communication skills, and familiarity with CRM software to manage interactions and appointments.

Qualifications

• Customer service or sales experience required; automotive dealership experience preferred.
• Strong communication skills with the ability to engage customers via phone, email, and chat.
• Proficiency in using CRM software to manage leads and interactions.

Responsibilities

• Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and professional manner.
• Engage with potential customers to understand their needs and provide information about products and services.
• Proactively follow up on leads and schedule test drives and vehicle purchases.
• Use CRM software to track leads, appointments, and follow-up activities.
• Collaborate with sales and marketing to improve lead generation and conversion rates.
• Provide excellent customer service and build rapport for long-term relationships and loyalty.
• Stay informed about inventory, promotions, and dealership events to communicate effectively.

Skills

Customer service

Tools

CRM software

Job description

Murgado Automotive Group is seeking an Internet Sales Representative for Toyota of Downtown Chicago. You will respond to inquiries, nurture leads, schedule appointments, and deliver an exceptional customer experience from first contact to follow-up.

Ideal candidates have customer service or sales experience, strong communication skills, and familiarity with CRM software to manage interactions and appointments.