Service Advisor

Lithia & Driveway; Calabasas (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Lithia & Driveway Audi Calabasas is looking for a Service Advisor to greet customers, identify service needs, and document concerns. You will prepare repair orders and work with technicians to ensure timely completion.

You will explain recommended services, costs, and timelines to customers and guide the payment and handoff process at delivery. A minimum of two years as a service advisor is required, with experience in dealership systems.

Qualifications

• Minimum of 2 years of recent automotive Service Advisor experience required.
• Experience preparing repair orders, reviewing repair recommendations, and obtaining customer authorization.
• Experience communicating with technicians and customers throughout the repair process.

Responsibilities

• Greet customers in person and by phone, identify service needs and provide a professional customer experience.
• Document customer concerns during vehicle walk-arounds and prepare accurate repair orders using the ADP system.
• Explain recommended services, costs, and completion times while obtaining customer authorization.
• Coordinate with technicians to understand repair needs, dispatch work, and keep customers updated throughout the service process.
• Complete the customer delivery process, including reviewing completed services and processing payments.

Skills

Service advisor

Customer communication

Repair orders

ADP system

DMS

Education

High School diploma

Tools

ADP

DMS

Job description

Dealership:L0756 Audi CalabasasDCH Audi of CalabasasHiring: Service AdvisorPay: $64,500.00- $161,800.00 annuallySchedule: 5-day work week with 2 rotating days offWhy Join Our Team?Represent the Audi brand and work with a loyal luxury automotive customer base.Join an experienced service team focused on providing a premium customer experience.Work with knowledgeable technicians and leadership.Build your career with opportunities for continued professional growth.Be part of one of the largest automotive retailers in North America.What You'll DoGreet customers in person and by phone, identify their service needs, and provide a professional customer experience.Conduct vehicle walk-arounds, document customer concerns, and prepare accurate repair orders using the ADP system.Explain recommended services, estimated costs, and expected completion times while obtaining customer authorization.Partner with technicians to understand repair needs, dispatch work, and keep customers updated throughout the service process.Complete the customer delivery process, including reviewing completed services, processing payments, and ensuring a smooth vehicle handoff.What You'll BringMinimum of 2 years of recent automotive Service Advisor experience required.Experience preparing repair orders, reviewing repair recommendations, and obtaining customer authorization.Experience communicating directly with technicians and customers throughout the repair process.Experience using dealership management systems and other service department technology.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe annual California pay range for this position is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.