Service Advisor

Bob Boyte Honda; Brandon (MS); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Paid vacation

Employee discounts on vehicles andサービス

Job summary

Bob Boyte Honda - Brandon in Brandon, MS is seeking a dedicated Service Advisor to be the primary contact for customers bringing their vehicles in for service. You will ensure a seamless, positive experience from start to finish and help drive customer satisfaction within our service department.

Responsibilities include greeting customers, assessing service needs, providing cost estimates, managing service orders, and following up on status and maintenance needs.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and service management software.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Assess customers’ vehicle service needs and communicate with customers and technicians.
• Provide accurate cost estimates and service timelines to customers.
• Manage service orders and ensure paperwork is complete and accurate.
• Follow up with customers regarding service status and recommendations for maintenance.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain up-to-date knowledge of Honda vehicles, service procedures, and warranty policies.

Skills

Customer service

Communication

Multitasking

Cost estimates

Tools

Service software

Job description

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Bob Boyte Honda - Brandon is seeking a dedicated and customer-focused Service Advisor to join our team in Brandon, MS. In this role, you will be the primary point of contact for customers bringing their vehicles in for service, ensuring a seamless and positive experience from start to finish. Your expertise and communication skills will help drive customer satisfaction and support the overall success of our service department.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Assess customers’ vehicle service needs and communicate effectively with both customers and technicians.
• Provide accurate cost estimates and service timelines to customers.
• Manage service orders and ensure all paperwork is complete and accurate.
• Follow up with customers regarding service status and recommendations for future maintenance.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain up-to-date knowledge of Honda vehicles, service procedures, and warranty policies.

Requirements

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and service management software.
• Valid driver’s license and clean driving record.
• Commitment to delivering exceptional customer service.

Benefits

• Competitive annual salary ranging from $50,000.00 to $100,000.00 based on experience and performance.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid Vacation.
• Employee discounts on vehicle purchases and services.
• Opportunities for training and professional growth.

About the Company

Bob Boyte Honda - Brandon is a trusted automotive dealership committed to providing outstanding service and quality vehicles to the Brandon community. Our team values integrity, professionalism, and a customer-first approach. We pride ourselves on fostering a supportive work environment where employees can thrive and grow their careers.

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