Service Advisor

Bob Boyte Honda - Brandon; Brandon (MS); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive salary: $50,000–$100,000

Health, dental, and vision insurance

Retirement plan with company match

Paid vacation

Employee discounts on vehicle services

Training and professional growth

Job summary

Bob Boyte Honda - Brandon is seeking a dedicated Service Advisor in Brandon, MS. You will be the primary contact for customers bringing their vehicles in for service, ensuring a seamless, positive experience from start to finish.

You will greet customers, assess service needs, provide cost estimates, manage service orders, and maintain Honda knowledge to support the service team and customer satisfaction.

Qualifications

• Experience as a Service Advisor or in automotive customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and service management software.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Assess customers’ vehicle service needs and communicate effectively with both customers and technicians.
• Provide accurate cost estimates and service timelines to customers.
• Manage service orders and ensure all paperwork is complete and accurate.
• Follow up with customers regarding service status and recommendations for future maintenance.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain up-to-date knowledge of Honda vehicles, service procedures, and warranty policies.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Time management

Tools

Service management software

Job description

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Bob Boyte Honda - Brandon is seeking a dedicated and customer-focused Service Advisor to join our team in Brandon, MS. In this role, you will be the primary point of contact for customers bringing their vehicles in for service, ensuring a seamless and positive experience from start to finish. Your expertise and communication skills will help drive customer satisfaction and support the overall success of our service department.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Assess customers’ vehicle service needs and communicate effectively with both customers and technicians.
• Provide accurate cost estimates and service timelines to customers.
• Manage service orders and ensure all paperwork is complete and accurate.
• Follow up with customers regarding service status and recommendations for future maintenance.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain up-to-date knowledge of Honda vehicles, service procedures, and warranty policies.

Requirements

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and service management software.
• Valid driver’s license and clean driving record.
• Commitment to delivering exceptional customer service.

Benefits

• Competitive annual salary ranging from $50,000.00 to $100,000.00 based on experience and performance.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid Vacation.
• Employee discounts on vehicle purchases and services.
• Opportunities for training and professional growth.

About the Company

Bob Boyte Honda - Brandon is a trusted automotive dealership committed to providing outstanding service and quality vehicles to the Brandon community. Our team values integrity, professionalism, and a customer-first approach. We pride ourselves on fostering a supportive work environment where employees can thrive and grow their careers.

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