Service Advisor

Boulder Connect; BLOOMINGTON (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Boulder Connect in Bloomington, MN is seeking a Service Advisor to greet customers, translate vehicle symptoms into repair orders, and coordinate inspections with technicians.

You will explain repairs, document findings, update customers through the service process, and assist with invoicing and payments while promoting maintenance services aligned with a customer-first philosophy.

This role requires strong communication, detail orientation, and teamwork in a fast-paced, supportive environment.

Qualifications

• Strong customer service and communication abilities.
• Ability to interpret vehicle concerns and relay repair recommendations clearly.
• Detail-oriented with solid organizational and documentation skills.
• Comfort working collaboratively with technicians and managing service workflows.
• Willingness to learn and grow through training.

Responsibilities

• Greet customers, listen to concerns, and translate vehicle symptoms into clear repair orders.
• Partner with technicians to coordinate inspections and accurately document findings.
• Explain recommended repairs and pricing in a customer-friendly, transparent manner.
• Update customers throughout the service process until completion.
• Manage service payments and assist with invoicing and related administrative tasks.
• Promote maintenance services aligned with a one-price, customer-first philosophy.
• Support a fast-paced, team-driven environment and contribute to continuous improvement.

Skills

Customer service

Communication

Interpret vehicle concerns

Attention to detail

Organizational skills

Documentation

Team collaboration

Willingness to learn

Job description

providing an exceptional, transparent experience for vehicle guests.

Key Responsibilities

• Greet customers, listen to concerns, and translate vehicle symptoms into clear repair orders.
• Partner with technicians to coordinate inspections and accurately document findings.
• Explain recommended repairs and pricing in a customer-friendly, transparent manner.
• Update customers throughout the service process until completion.
• Manage service payments and assist with invoicing and related administrative tasks.
• Promote maintenance services aligned with a one-price, customer-first philosophy.
• Support a fast-paced, team-driven environment and contribute to continuous improvement.

Qualifications & Skills

• Strong customer service and communication skills, with the ability to build trust.
• Ability to interpret vehicle concerns and clearly relay repair recommendations.
• Detail-oriented with strong organizational and documentation abilities.
• Comfort working collaboratively with technicians and managing service workflows.
• Willingness to learn and grow through training.