Service Advisor

Wright GMC; Baden (Beaver County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match (10%)

Work-life balance

Paid Vacation

Paid Holidays

Life Insurance

Job summary

An automotive service company located in Beaver County is looking for enthusiastic Service Advisors to join their team. The ideal candidates will engage with customers to assess vehicle service needs, manage customer relationships, and ensure quality control while maximizing sales efforts. A High School Diploma and accredited training in service advising are required, along with a commitment to excellent customer service and professional ethics. Join a workplace that values your contributions and growth.

Qualifications

• Background in service advisor skills with accredited training.
• Experience in automotive service advising.
• Ability to manage tasks amidst interruptions and maintain focus.

Responsibilities

• Meet with customers to assess their vehicle needs.
• Build relationships to enhance customer satisfaction.
• Monitor vehicle progress and update customers frequently.
• Maximize sales and oversee quality control.
• Participate in documenting Standard Operating Procedures.

Skills

Customer service skills

Time management

Communication

Sales skills

Education

High School Diploma or equivalent

Tools

Automotive service advisor systems

Job description

We are looking for enthusiastic Service Advisors to join our team. At Wright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. We're a place for employees to have a career, not just a job. If this sounds appealing to you, apply below.

Benefits

• Health, dental and vision insurance
• 401K with company match (10%)
• Work-life balance
• Great company culture
• Community involvement
• Growth opportunities
• Paid Vacation
• Paid Holidays
• Life Insurance

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check &drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.