Service Advisor

Platinum Coastal Group; Austin (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

Platinum Coastal Group in Austin, TX is seeking an entry-level customer experience specialist to welcome guests, discuss service needs, explain options, and coordinate with onsite service teams. This on-site role emphasizes face-to-face interaction, timely updates, and professional communication in a fast-moving environment.

Ideal candidates are personable, dependable, organized, coachable, and able to start conversations with customers, clients, or partners.

Qualifications

• Entry-level role; must be personable, dependable, coachable, and able to communicate professionally.
• Transferable experience from retail or service roles is welcome but not required.

Responsibilities

• Welcome customers and discuss their service needs
• Explain available options and expected next steps
• Coordinate with onsite service teams
• Provide updates and maintain strong customer communication

Skills

Communication

Customer communication

Customer

Job description

Why the role exists: This entry-level position guides customers through service needs, recommendations, status updates, and follow-up.

This is active, relationship-oriented work. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

• Welcome customers and discuss their service needs
• Explain available options and expected next steps
• Coordinate with onsite service teams
• Provide updates and maintain strong customer communication

Success in the role: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: communication,customer communication,customer