Service Advisor

Platinum Coastal Group; Covington (KY); On-site; USD 32,000 - 38,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site Customer Service Associate to welcome customers, discuss service needs, and guide them through next steps. This role emphasizes face-to-face interaction, clear communication, and coordinating with onsite teams to ensure smooth service delivery.

The ideal candidate is personable, dependable, and coachable, with strong communication skills and a willingness to engage with customers in a fast-paced environment.

Qualifications

• Entry-level role focusing on guiding customers through service options and next steps.
• Strong communication with customers in person to build rapport and trust.
• Ability to listen, understand needs, and convey information clearly.

Responsibilities

• Welcome customers and discuss their service needs.
• Explain available options and expected next steps.
• Coordinate with onsite service teams to ensure smooth service delivery.
• Provide updates and maintain strong customer communication throughout the service process.

Skills

Customer service

Communication

Interpersonal skills

Job description

Why the role exists: This entry-level position guides customers through service needs, recommendations, status updates, and follow-up.
This is active, relationship-oriented work. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

• Welcome customers and discuss their service needs
• Explain available options and expected next steps
• Coordinate with onsite service teams
• Provide updates and maintain strong customer communication

Success in the role: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills: customer,communication,customer communication