Service Advisor

Vetted Solutions; Arden Hills (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

Insurance plans

401(k) with company match

Vehicle discounts

Advancement opportunities

Job summary

Vetted Solutions is seeking a Service Advisor/Sales to be the main contact for clients through repair and maintenance services. You will promote products, tailor recommendations to needs, and clearly communicate costs, timelines, and updates.

You will greet customers, document service needs, suggest solutions, and manage quotes and follow-ups while upholding company standards and delivering a satisfying experience.

Qualifications

• Valid driver’s license and ability to work at least 5 days per week.
• Prior experience as a Service Advisor is helpful but not mandatory.
• Professional appearance, customer service skills, and the ability to work within a process-driven environment.

Responsibilities

• Greet customers promptly, listen to concerns, and document service needs.
• Recommend services, communicate additional suggestions, and document all recommendations.
• Promote parts and accessories, provide accurate quotes, and update customers on service status.
• Conduct post-service follow-ups to ensure satisfaction and track warranty parts/returns.
• Adhere to company policies and demonstrate behaviors aligned with standards.

Skills

Customer service

Process-driven

Sales ability

Driver's license

Job description

Role Overview: The Service Advisor/Sales serves as the primary point of contact for clients, ensuring a professional, honest, and satisfying experience throughout repair and maintenance services. They promote all products and services, recommend solutions based on customer needs, and communicate effectively regarding costs, timelines, and service updates.

Key Responsibilities

• Greet customers promptly and courteously, listen to concerns, and accurately document service needs.
• Recommend appropriate services, clearly communicate additional suggestions, and document all recommendations.
• Promote sales of parts and accessories, provide accurate quotes, and keep customers informed on service status.
• Conduct post-service follow-ups to ensure customer satisfaction and track warranty parts and returns.
• Adhere to company policies and demonstrate behaviors aligned with company standards.

Qualifications and Skills

• Valid driver’s license and ability to work at least 5 days per week.
• Prior experience as a Service Advisor is helpful but not mandatory.
• Professional appearance, customer service skills, and the ability to work within a process-driven environment.

Compensation & Benefits:

Ranges from $60K to $80K annually (hourly + bonus opportunities). Benefits include competitive pay, tuition reimbursement, paid time off, insurance plans, 401(k) with company match, vehicle discounts, and advancement opportunities.