Service Advisor

Community Honda of Lafayette; Lafayette (LA); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Community Honda of Lafayette is seeking a Service Advisor to serve as a bridge between service technicians and customers, helping identify vehicle issues and conveying repair needs accurately to technicians. The role includes greeting clients, scheduling service appointments, and estimating repair costs.

Responsibilities also cover coordinating test drives, inspections, and rental/loaner arrangements while maintaining excellent customer service in a busy dealership setting.

Qualifications

• Customer service skills essential for courteous and diplomatic interactions.
• Clear communication between customers and technicians to convey needs.
• Ability to understand questions and translate technician recommendations.
• Ability to think quickly and resolve issues when plans change.
• Accurate estimates require solid math and writing abilities.

Responsibilities

• Greeting customers and directing them to the appropriate area
• Consulting with technicians about needed repairs and alternatives
• Answering customer questions about service outcomes and consulting with technicians
• Informing customers about potential cost and warranty
• Assisting customers with understanding important information about their vehicle
• Answering questions and concerns of customers calling in
• Informing customers of changes in service or when their vehicle is ready
• Placing customers in rental/loaner cars and filling out appropriate info

Skills

Customer service

Communication

Comprehension

Troubleshooting

Math & writing

Job description

A Service Advisor is a liaison between service technicians and customers in a car dealership. They assist customers in determining problems with their vehicles while providing accurate issue descriptions to technicians. In addition, they are responsible for greeting clients, listening to customer requests, scheduling service appointments and estimating repair costs. They can also be responsible for test driving vehicles, conducting inspections and verifying insurance coverage.

Duties and Responsibilities:

• Greeting customers and directing them to the appropriate area
• Consulting with technicians about needed repairs and alternatives that can be offered if necessary
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost and warranty
• Assisting customer with understanding important information about their vehicle
• Answering questions and concerns of customers calling in
• Informing customers of changes in service or when their vehicle is ready to be picked up
• Placing customers in rental/loaner cars and filling out appropriate info

Skills and Qualifications:

• Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
• Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians.
• Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
• Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
• Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.

Experience:

• Service Advisor - 2 years preferred

Job Type: Full-time

Pay: $40,000.00 - $99,999.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Service Advisor: 2 years (Required)

Work Location: In person