Service Advisor

Lithia & Driveway; Anchorage (AK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Kia of Anchorage is seeking a customer-focused Service Advisor to greet customers, document vehicle concerns, and guide them through the service process. You will prepare estimates, write repair orders, and communicate with technicians to ensure accurate repairs, while delivering an exceptional customer experience.

Strong attention to detail and solid computer skills are essential; valid driver's license required. Schedule: Monday–Friday, 7am–6pm.

Qualifications

• High School graduate or equivalent.
• Valid driver's license in your state of residence.
• Experience entering repair orders and estimates is helpful.

Responsibilities

• Greet customers and act as the main point of contact throughout the service process.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain work clearly.
• Communicate with technicians to ensure accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.

Skills

Attention to detail

Communication

Typing

Mathematics

Basic computer skills

Customer service

Education

High School diploma or equivalent

Job description

Dealership:

L0215 Lithia Kia of Anchorage

Lithia Kia of Anchorage

Why Join Our Team?

Lithia KIA of Anchorage , proudly part of Lithia & Driveway , is always looking for customer-focused professionals to join our growing service team. If you enjoy helping customers find solutions, and being part of a automotive environment, we invite you to explore future opportunities with us. Join an industry leader that values career growth, teamwork, and long-term success.

• Pay: Commission - Earn Based on Your Performance
• Schedule: Monday - Friday 7am - 6pm

What You’ll Do

• Greet customers and act as the main point of contact throughout the service process
• Listen to customer concerns and accurately document vehicle issues
• Recommend maintenance and repair services based on vehicle needs
• Prepare estimates, write repair orders, and explain work clearly
• Communicate with technicians to ensure accurate repairs
• Deliver an exceptional customer experience that builds trust and loyalty

What You’ll Bring

• Strong attention to detail
• Communication skills
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.