Service Advisor

Interstate Companies, Inc.; Altoona (IA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays

Job summary

Interstate Companies in Altoona, IA is seeking an experienced Service Advisor to join our team. Pay Range: $28-$39/hour DOE, full-time position with comprehensive employee benefits.

Service Advisors build strong customer relationships, consult on service needs, and work with technicians to diagnose and resolve issues. The role emphasizes communication, organization, and quality customer service.

Qualifications

• Solid written and verbal communication skills including excellent customer service and phone skills.
• Organized and able to manage time wisely.
• Mechanical Experience as preferred but not required.

Responsibilities

• Greet the customer and start the process of helping the customer through the repair.
• Help identify a mechanical problem by questioning the customer or visual inspection.
• Positive interface with technicians, foreman, parts department and customers.
• Advise customers about necessary services needed for repair of vehicle.
• Write and present accurate estimates of repair.
• Explain the work and charges to the customer when the job is complete.
• Accurately process customer and warranty repair orders.
• Make calls to customers to promote services and promotions.

Skills

Communication skills

Organized

Mechanical experience

Education

High School Diploma

Job description

Are you looking for a great job with a great company? See what we have to offer! We have opportunities for experienced and entry-level technicians and many other rewarding jobs.

Our jobs come with great benefits, such as health insurance, 401(k) plans with a company match and flexible PTO.

We’re proud to operate in vibrant cities in 14 states in the Midwest and Rocky Mountain regions. Start your career here. We encourage career development across our dozens of branches.

Our wide-ranging job opportunities include:

Strong Benefits Package

• Variety of Insurance Programs to Meet Your Needs
• Immediate PTO for Full-time Employees
• 401(k) retirement plan with up to
  25% company match

Interstate provides a competitive benefits package and many additional perks for its
employees. We know that benefits are an important part of an employee’s overall
compensation, and we build a benefits package to help meet those employee expectations.

Though our job opportunities may be quite different, there is one constant
that comes with every position – Interstate Companies’ commitment to
Pride in Service, our promise to deliver exceptional customer service every day.

Many Employee Perks

In addition to our competitive benefits package, we offer these programs to employees:

• Membership banking with Wells Fargo
• Dell discount program
• New vehicle discount programs with General Motors, DaimlerChrysler and Ford

With multiple locations throughout the U.S., Interstate Companies is a dynamic organization that provides rewarding careers in a variety of professions. The opportunities are wide-ranging, from diesel technicians and purchasing specialists to sales professionals and industrial managers.

We take personal pride in our work and our relationship with customers. Whether we are delivering a new Freightliner to a buyer in Montana or building a V&H Work Ready Truck at our manufacturing plant in Marshfield, Wisconsin, we share a common value, Pride in Service.

We Are Interstate Companies

Our employees reflect our company values

We work to be good business partners in our community.

We help one another. Experienced employees are eager to help new hires get off to a good start.

We stress open communication and value everyone’s opinion on how to strengthen our company.

We are trusted and enjoy autonomy in much of our work.

We find our success in the success of our customers.

Customers rely on us to help solve their problems.

We are committed to providing quality, reliable service.

We work to be good business partners in our community.

We help one another. Experienced employees are eager to help new hires get off to a good start.

We have several great opportunities for individuals looking for a rewarding career with Interstate Companies.

Job Title: Service Advisor
Location: Altoona, Iowa
Company: Interstate Power Systems

We are currently seeking an experienced Service Advisor to join our team.
Pay Range: $28-$39/ hour DOE

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Writer's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.

Job Duties:

• Greet the customer and start the process of helping the customer through the repair
• Help identify a mechanical problem by questioning the customer or visual inspection
• Positive interface with technicians, foreman, parts department and customers
• Advise customers about necessary services needed for repair of vehicle
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Make calls to customers to promote services and promotions
• Organize and prioritize workflow of shop and field technicians
• Communicate with shift advisers as to work progress and priority
• Responsible for securing facility at close of shift
• Communicate regularly with technicians and customers to ensure customer turn times and customer experience is optimal
• Assist parts department with purchasing, work orders, etc.
• Administrative duties as related to the role

Requirements for Service Advisor:

• High School Graduate Required
• Truck or Automotive Service Advising Experience preferred but not required

Ideal Candidate will possess the following qualities:

• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience

Employee Benefits

• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.