Parts Counter

Interstate Companies, Inc.; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision coverage

401(k) with company match

Paid Time Off

Holidays

Job summary

Interstate Companies in Butler, Wisconsin, is seeking a Parts Counter Representative to help customers, manage parts inventory, and support our diesel truck and equipment customers.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced shop environment. You will process orders, lookup parts, and collaborate with service and sales teams to ensure top-notch service.

Qualifications

• High school diploma or equivalent; automotive or diesel training a plus.
• Previous parts department or heavy-duty equipment experience preferred but not required.
• Excellent communication and customer service skills.

Responsibilities

• Greet and assist customers with parts inquiries in person, phone, or email.
• Locate and provide accurate parts using catalogs and inventory systems.
• Process orders, issue invoices, and manage stock levels.
• Provide basic technical guidance on parts compatibility with service teams.
• Maintain accurate sales and inventory records in accordance with policies.
• Collaborate with service and sales teams to ensure smooth operations.
• Keep the counter area clean, organized, and presentable.

Skills

Customer service

Communication

Parts knowledge

Computer/inventory software

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

Are you looking for a great job with a great company? See what we have to offer! We have opportunities for experienced and entry-level technicians and many other rewarding jobs.

Our jobs come with great benefits, such as health insurance, 401(k) plans with a company match and flexible PTO.

We’re proud to operate in vibrant cities in 14 states in the Midwest and Rocky Mountain regions. Start your career here. We encourage career development across our dozens of branches.

Our wide-ranging job opportunities include:

Strong Benefits Package

• Variety of Insurance Programs to Meet Your Needs
• Immediate PTO for Full-time Employees
• 401(k) retirement plan with up to
  25% company match

Interstate provides a competitive benefits package and many additional perks for its
employees. We know that benefits are an important part of an employee’s overall
compensation, and we build a benefits package to help meet those employee expectations.

Though our job opportunities may be quite different, there is one constant
that comes with every position – Interstate Companies’ commitment to
Pride in Service, our promise to deliver exceptional customer service every day.

Many Employee Perks

In addition to our competitive benefits package, we offer these programs to employees:

• Membership banking with Wells Fargo
• Dell discount program
• New vehicle discount programs with General Motors, DaimlerChrysler and Ford

With multiple locations throughout the U.S., Interstate Companies is a dynamic organization that provides rewarding careers in a variety of professions. The opportunities are wide-ranging, from diesel technicians and purchasing specialists to sales professionals and industrial managers.

We take personal pride in our work and our relationship with customers. Whether we are delivering a new Freightliner to a buyer in Montana or building a V&H Work Ready Truck at our manufacturing plant in Marshfield, Wisconsin, we share a common value, Pride in Service.

We Are Interstate Companies

Our employees reflect our company values

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We work to be good business partners in our community.

We help one another. Experienced employees are eager to help new hires get off to a good start.

We stress open communication and value everyone’s opinion on how to strengthen our company.

We are trusted and enjoy autonomy in much of our work.

We find our success in the success of our customers.

Customers rely on us to help solve their problems.

We are committed to providing quality, reliable service.

We work to be good business partners in our community.

We help one another. Experienced employees are eager to help new hires get off to a good start.

Join our team

Job Title: Parts Counter – First Shift (7:00am-3:30pm M-F).
Location: Butler, Wisconsin.
Company: Interstate Power Systems

We are seeking a motivated and detail-oriented Parts Counter Representative to join our team in Butler, Wisconsin. The Parts Counter Representative will be responsible for assisting customers, managing parts inventory, and providing exceptional service to support our clients’ needs in the diesel truck and equipment industry. The ideal candidate will have strong communication skills, a passion for customer service, and knowledge of heavy-duty vehicle parts.

As a Parts Counter Representative, you will play a crucial role in assisting customers and technicians with their heavy-duty truck and or off highway equipment parts needs. You will be responsible for providing exceptional customer service, identifying, and locating the correct parts, processing transactions accurately, and maintaining inventory levels. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service to our valued customers.

• Customer Service: Greet and assist customers (in-person, over the phone, and via email) with parts inquiries, identifying their needs, and recommending appropriate parts and accessories for heavy-duty diesel trucks and equipment.
• Parts Lookup and Sales: Utilize parts catalogs, digital systems, and inventory databases to locate and provide accurate parts information, process sales, and issue invoices.
• Inventory Management: Assist with inventory control, including receiving, stocking, and organizing parts, ensuring accurate stock levels, and conducting periodic inventory counts.
• Order Processing: Place special orders for non-stocked items, coordinate with suppliers, and communicate delivery timelines to customers.
• Technical Support: Provide basic technical guidance to customers regarding parts compatibility and installation, collaborating with service technicians as needed.
• Documentation: Maintain accurate records of sales, returns, and inventory transactions, ensuring compliance with company policies and procedures.
• Team Collaboration: Work closely with service and sales teams to ensure seamless operations and customer satisfaction.
• Shop Maintenance: Keep the parts counter and surrounding area clean, organized, and presentable.

Qualifications:

• Education: High school diploma or equivalent; additional training or certification in automotive or diesel technology is a plus.
• Experience: Previous experience in a parts department, automotive, or heavy-duty equipment industry preferred but not required.
• Skills:
  • Strong customer service and communication skills, with the ability to build rapport with clients.
  • Basic knowledge of heavy-duty diesel truck and equipment parts or willingness to learn.
  • Proficiency with computers, including inventory management software and parts lookup systems.
  • Ability to multitask and work in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
• Physical Requirements: Ability to lift to 50 pounds, stand for extended periods, and occasionally work in a warehouse environment.
• Other Requirements: Valid driver’s license preferred; must be able to pass a background check.
• The position is based in Butler, Wi at our heavy-duty diesel truck and equipment shop.
• Work hours are typically Monday through Friday 8:30-5:30pm, with occasional after-hours rotational shifts as needed.
• The role involves interaction with customers, technicians, and vendors in a dynamic shop environment.
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer.